Terrell Matthews
Account Manager
Milwaukee,WI
Summary
Versatile Account Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations.
Overview
9
9
years of professional experience
Work History
Multi-Site Account Manager
Towne Park
Milwaukee, WI
05.2021 - 05.2022
- Conducted inspections on property, vehicle drives, and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with building owners, clients and on-site associates.
- Collected and maintained records of revenue, budgeted and forecasted according to hotel projections and trends.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Oversaw teams of 10-50 associates, kept in compliance with scheduling and payroll..
Account Manager
Towne Park
Milwaukee, WI
04.2018 - 03.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with team to enhance guest experience.
- Introduced new processes to improve efficiency, communication between associates, and staff morale.
Assistant Baseball Coach
Messmer High School
Milwaukee, WI
02.2016 - 06.2019
- Developed profound sense of team belonging throughout season.
- Created and organized progressive training program for each specific position.
- Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
- Supervised and coordinated baseball team and program throughout season.
- Worked directly with middle infielders and upperclassmen to grow their skills and assist with the next level.
Weyco Group
Put Away/Inventory
Glendale, WI
06.2014 - 10.2015
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
Education
High School Diploma -
Messmer High School
Milwaukee, WI05.2014
Skills
- Issue and Conflict Resolution
- Managing Employee Relations
- Employee Coaching and Motivation
- Customer Service
- Scheduling and Coordinating
- Financial Management
Timeline
Multi-Site Account Manager
Towne Park
05.2021 - 05.2022
Account Manager
Towne Park
04.2018 - 03.2021
Assistant Baseball Coach
Messmer High School
02.2016 - 06.2019
Weyco Group
Put Away/Inventory
06.2014 - 10.2015
High School Diploma -
Messmer High School