Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Terrell Matthews

Account Manager
Milwaukee,WI

Summary

Versatile Account Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations.

Overview

9
9
years of professional experience

Work History

Multi-Site Account Manager

Towne Park
Milwaukee, WI
05.2021 - 05.2022
  • Conducted inspections on property, vehicle drives, and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with building owners, clients and on-site associates.
  • Collected and maintained records of revenue, budgeted and forecasted according to hotel projections and trends.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Oversaw teams of 10-50 associates, kept in compliance with scheduling and payroll..

Account Manager

Towne Park
Milwaukee, WI
04.2018 - 03.2021
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Listened attentively to client feedback and worked with team to enhance guest experience.
  • Introduced new processes to improve efficiency, communication between associates, and staff morale.

Assistant Baseball Coach

Messmer High School
Milwaukee, WI
02.2016 - 06.2019
  • Developed profound sense of team belonging throughout season.
  • Created and organized progressive training program for each specific position.
  • Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
  • Supervised and coordinated baseball team and program throughout season.
  • Worked directly with middle infielders and upperclassmen to grow their skills and assist with the next level.

Weyco Group

Put Away/Inventory
Glendale, WI
06.2014 - 10.2015
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Performed inventory control, such as counting and stocking merchandise.

Education

High School Diploma -

Messmer High School
Milwaukee, WI
05.2014

Skills

  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Employee Coaching and Motivation
  • Customer Service
  • Scheduling and Coordinating
  • Financial Management

Timeline

Multi-Site Account Manager

Towne Park
05.2021 - 05.2022

Account Manager

Towne Park
04.2018 - 03.2021

Assistant Baseball Coach

Messmer High School
02.2016 - 06.2019

Weyco Group

Put Away/Inventory
06.2014 - 10.2015

High School Diploma -

Messmer High School

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Terrell MatthewsAccount Manager