TERRELL MELFORD
Richmond Hill,USA
Summary
Experienced customer service professional with a strong emphasis on customer-centricity. Demonstrated excellence in customer service, sales, and support roles, showcasing expertise in customer care, communication, and effective problem-solving abilities. Proven track record of consistently providing outstanding service and building strong relationships with customers and colleagues.
Overview
13
13
years of professional experience
Work History
MANAGER, SALES AND CUSTOMER SERVICE
Macy’s
Queens, NY
01.2021 - Current
- Directed sales initiatives to improve customer satisfaction and colleague interaction.
- Directed activities to maintain a clean, neat, and organized shopping environment.
- Lead projects aimed at boosting customer loyalty and sustaining Macy's customer service standards.
- Cultivate leadership to drive team success.
- Assisted Style Merchandise Execution Manager in performing merchandising and product movement tasks.
- Assist in reducing shortage through effective asset protection strategies.
SUPPORT TEAM LEADER MEN’S APPAREL
Macy’s (Flagship Store)
New York, NY
07.2020 - 01.2021
- Support Merchandise Team Manager by managing vendor merchandise logistics.
- Maintained cleanliness and order in stockroom.
- Executed markdowns and organized floor merchandise.
FULFILLMENT SUPPORT SUPERVISOR
Macy’s (Flagship Store)
New York, NY
01.2018 - 08.2020
- Manage team to ensure accurate completion of online order fulfillment.
- Supervisor leads implementation of fulfillment best practices, ensuring adherence to productivity standards.
- Instructed on packing policies to guarantee excellent package condition.
- Motivated team to achieve objectives that improved customer service.
MEN’S SHOE EXPEDITOR LEADER
Macy’s (Flagship Store)
New York, NY
03.2018 - 05.2019
- Responsible for executing shoe retrieval and staging during selling hours.
- Supervise the receipt and processing of new merchandise.
- Achieve shoes sales plan by maintaining the organization of the stock room & sales area.
KEY CARRIER
HOMEGOODS
Long Island, NY
01.2012 - 01.2018
- Developed and managed merchandising priorities.
- Streamlined transition of inventory from backroom to sales floor.
- Executed and maintained merchandise standards.
- Set standard in delivering quick and respectful customer service.
- Convey ideas clearly to management and store associates.
- Trained team members on correct methods for handling merchandise.
Education
COLLEGE EDUCATION -
PENN FOSTER COLLEGE
05.2025
COLLEGE EDUCATION -
CONCORDIA COLLEGE
01.2014
HIGH SCHOOL EDUCATION - REGENTS DIPLOMA
MARTIN DE PORRES HIGH SCHOOL
01.2012
Skills
- Verbal Communication
- Strategic Thinking
- Technical & User Support
- Leadership Skills
- Multi-tasks and prioritize Workload
- Reliable
- Team Player
- Highly Resourceful
- Courteous and Confident
Timeline
MANAGER, SALES AND CUSTOMER SERVICE
Macy’s
01.2021 - Current
SUPPORT TEAM LEADER MEN’S APPAREL
Macy’s (Flagship Store)
07.2020 - 01.2021
MEN’S SHOE EXPEDITOR LEADER
Macy’s (Flagship Store)
03.2018 - 05.2019
FULFILLMENT SUPPORT SUPERVISOR
Macy’s (Flagship Store)
01.2018 - 08.2020
KEY CARRIER
HOMEGOODS
01.2012 - 01.2018
COLLEGE EDUCATION -
PENN FOSTER COLLEGE
COLLEGE EDUCATION -
CONCORDIA COLLEGE
HIGH SCHOOL EDUCATION - REGENTS DIPLOMA
MARTIN DE PORRES HIGH SCHOOL