Terrence Graves
La Grange Highlands,US
Overview
12
12
years of professional experience
Work History
Sales Representative
Orkin Pest Control
Bellwood, IL
10.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Sell Orkin's products and services to a variety of industries
Box Truck Driver
Drive Right
Chicago, IL
06.2024 - 10.2024
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
Operations Manager
Exec-U-Clean
La Grange, US
11.2022 - 06.2024
- Provided outstanding customer service
- Accurately read, understood, and carried out written instructions
- Followed company procedures to maintain work environment in a neat and orderly condition
- Developed and managed communications strategies, plans and budgets
- Assisted with receptionist duties, file organization and research and development
- Hired and trained a staff of 6
Regional Manager
Office One Cleaning
Fort Wayne, US
02.2013 - 01.2017
- Trained, coached, and mentored staff to ensure smooth adoption of new program
- Developed and managed communications strategies, plans and budgets
- Coached management on communication tactics with staff and customers regarding organization changes
- Logged detailed and thorough records of maintenance performed
- Generated schedules and procedures
- Provided outstanding customer service
Education
Associates - General Studies
College of DuPage
Glen Ellyn, ILHigh School -
Lyons Twp High School
La Grange, ILSkills
- Telemarketing
- Project management
- Mentoring
- Processing computer orders regarding customer service requests
- Product management
- Commercial cleaning
- Process improvement
- Customer Service
- Quality Assurance
- Strategic Planning
- Management
- Change Management
- Program Management
- Business Development
- Manufacturing
- Computer Networking
- Time management
- Team management
- Data Warehouse
Timeline
Sales Representative
Orkin Pest Control
10.2024 - Current
Box Truck Driver
Drive Right
06.2024 - 10.2024
Operations Manager
Exec-U-Clean
11.2022 - 06.2024
Regional Manager
Office One Cleaning
02.2013 - 01.2017
High School -
Lyons Twp High School
Associates - General Studies
College of DuPage