Destaine Shells
Oklahoma City,OK
Summary
Highly skilled professional with strong ability to listen and communicate effectively, ensuring successful completion of tasks. Dedicated team player thriving in collaborative environments and embracing challenges with enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Heller group
- Current
- Outbound call center, call customer who has a free Siriusxm trial in their cars we let them know when the trial is going to end get them to extend their trial for three month, five months or even an year
C S R / Fraudulent Department
Advanced Call Center Technologies LLC
10.2023 - 04.2024
- Liaised with manufacturers for warranty claims processing as well as obtaining any necessary replacement parts or components during repairs or routine maintenance activities.
- Stayed current on industry trends, advancements, and best practices through continuous professional development.
- Upheld high standards of quality control throughout the entire repair process while ensuring compliance with relevant industry regulations.
- Completed detailed reports outlining all completed repairs, including root cause analysis findings when applicable.
- Increased efficiency of case resolution times through prioritizing high-risk cases and effectively allocating resources.
- Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
Roadside Assistant
Hertz
08.2018 - 10.2019
- Answer emergency phone calls for the made cases for customers who rented cars from hertz
Associate
Walmart
02.2015 - 08.2018
- Communicating with my co workers making sure all the orders are complete and ready to be sent out to the customers
Receptionist
Martis Property and Management
04.2014 - 09.2015
- I answer calls and questions to best of my knowledge
- Processed and issued payment checks for customer transactions.
Education
Graduate Certificate - Dental Hygiene
Midwest City Dental
Midwest City, Ok05.2022
High school or equivalent - undefined
Millwood High School
Oklahoma City, OK05.2014
Skills
- Telemarketing
- Inside Sales
- Outbound Sales
- Business Development
Certification
Dental
Timeline
C S R / Fraudulent Department
Advanced Call Center Technologies LLC
10.2023 - 04.2024
Roadside Assistant
Hertz
08.2018 - 10.2019
Associate
Walmart
02.2015 - 08.2018
Receptionist
Martis Property and Management
04.2014 - 09.2015
Sales Representative
Heller group
- Current
High school or equivalent - undefined
Millwood High School
Graduate Certificate - Dental Hygiene
Midwest City Dental
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