Terrence Hamilton
Beaver Dam,WI
Summary
Results-driven professional with excellent interpersonal skills, effective time management, and problem-solving expertise. Proven ability to thrive in both collaborative team environments and when working independently. Seeking a full-time position that offers professional challenges to utilize these strengths.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Insight Gloabl
01.2024 - Current
- Adhered to legal scripting
- Adapted quickly to changes in company policies and procedures.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Customer Service Retention Specialist
SP Data Digital
11.2022 - 04.2023
- Developed new strategies for customer retention activities.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services. Creating welcoming, positive experiences.
- Maintained retention of 80%
Desktop Expert
Omni Interactions
04.2022 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Service Representative
Robert Half
02.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Craig High School
Janesville, WI06.2009
Skills
- Administrative support
- Call center experience
- Data entry
- Problem Solving
- Adaptability and flexibility
- Computer Literacy
- Interpersonal Skills
- Information Security
Timeline
Customer Service Representative
Insight Gloabl
01.2024 - Current
Customer Service Retention Specialist
SP Data Digital
11.2022 - 04.2023
Desktop Expert
Omni Interactions
04.2022 - 06.2022
Customer Service Representative
Robert Half
02.2021 - 03.2022
High School Diploma -
Craig High School
Similar Profiles
Janaki DeviJanaki Devi
Specialist at Gloabl Education India(GEI)Specialist at Gloabl Education India(GEI)
Piyush GuptaPiyush Gupta
Financial Data Analyst at S&P GloablFinancial Data Analyst at S&P Gloabl
Brent BayBrent Bay
Ramp Agent at Delta Gloabl ServicesRamp Agent at Delta Gloabl Services