Terrence Hastings
Lubbock,TX
Summary
Dedicated Lead Sales Associate with proven skills in conflict resolution and team supervision. Expertise in customer service and sales techniques, driving satisfaction and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Dollar General Store
Lubbock, TX
06.2022 - Current
- Assisted customers with product selection and inquiries.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Supervised a team of sales associates on daily tasks and operations.
- Provided customer service to ensure satisfaction.
- Assisted with the training of new sales associates.
- Monitored inventory levels and reported discrepancies to management.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Shared product knowledge to suggest merchandise and services to customers.
Education
High School Diploma -
Estacado High School
Lubbock, TX05-2025
South Plains College
Levelland, TXSkills
- Customer service
- Team supervision
- Inventory management
- Sales techniques
- Effective communication
- Conflict resolution
- Cash handling accuracy
- Teamwork and collaboration
- Team leadership
- Customer care
- Friendly and outgoing
- Flexible schedule
- POS system operation
- Mentoring and training
Accomplishments
- Graduated High School with high honors
- Currently pursuing a bachelors degree in business analytics
- Frequently recognized for accolades, such as high placement in events,writing achievement, other notable events
Certification
- Certified in Microsoft Word
References
References available upon request.
Timeline
Lead Sales Associate
Dollar General Store
06.2022 - Current
High School Diploma -
Estacado High School
South Plains College