Terrence Musgrove
Fort Worth,TX
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
Fed Ex Ground
09.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Popeyes Chicken
01.2021 - 08.2021
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Pallatizer
Jean Simpson Personnel Services
06.2020 - 01.2021
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
General Manager
Taco Bell
02.2018 - 05.2020
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shipping Supervisor
Flowers Foods
07.2014 - 10.2019
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team of [Number] employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
Education
High School Diploma -
C. E. Byrd High School
Shreveport, LA05.1991
Skills
- Customer Service
- Staff Training
- Policy and Procedure Implementation
- SAP
- Citrix
- Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Operations Manager
Fed Ex Ground
09.2021 - Current
General Manager
Popeyes Chicken
01.2021 - 08.2021
Pallatizer
Jean Simpson Personnel Services
06.2020 - 01.2021
General Manager
Taco Bell
02.2018 - 05.2020
Shipping Supervisor
Flowers Foods
07.2014 - 10.2019
High School Diploma -
C. E. Byrd High School
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