Terrence Reese
Weaver
Summary
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Service Manager
Sunny King Ford
07.2002 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- 2023 Presidents Award Recipient
- 2024 Presidents Award Candidate/ Disqualified for buy/sell
- Currently above group average CSI
- Oversee Mobile Service Unit. Coordinating appointments with service advisor and technicians. On occasion. will perform mobile service experiences with technician.
- Oversee Pick Up and Delivery staff and coordinate appointments for PUDL team. Ensuring customers vehicles are picked up and delivered as expected.
Education
High School Diploma -
Lincoln High School
Lincoln, Al05-1989
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Customer service management
- Time management
- Conflict resolution
- Team collaboration and leadership
- Trustworthy and honest
- Documentation and reporting
Timeline
Service Manager
Sunny King Ford
07.2002 - Current
High School Diploma -
Lincoln High School
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