Terrence Tyson
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
20
20
years of professional experience
Work History
Audi Brand Specialist
Audi El Paso
El Paso, Texas
04.2022 - Current
- Assisted customers in finding and selecting products based on their needs.
- Provided feedback to management on customer satisfaction and product issues.
- Maintained knowledge of current sales and promotions.
- Answered customer phone calls to address concerns and questions.
- Contacted vendors to search for out-of-stock items for customers.
- Greeted customers warmly and offered assistance in finding needed merchandise.
- Encouraged customers to sign up for warranties and additional services.
- Notified customers of new products, prices and special offers.
- Directed customers to appropriate facility and product locations.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Maintained a clean and safe shopping environment for customers.
- Led training sessions for new hires on customer service best practices.
- Conducted price checks for customers and other staff members.
- Prepared paperwork related to vehicle sales transactions including contracts, loan applications and title transfers.
- Maintained a thorough understanding of all Audi models available for sale at the dealership.
- Attended weekly meetings with sales managers to discuss strategies for increasing customer traffic into the showroom.
Horizontal Construction Engineer
U.S. Army Reserves
06.2016 - Current
- Heavy Equipment operator, and observer coach trainer for troops getting ready to deploy overseas
- Served as LNO for incoming units and provided assistance to several locations around posting, and training sites
- Monitored movements and accountability for 154 Soldiers
Wardrobe Consultant
Men’s Warehouse
Melbourne, Florida
02.2018 - 03.2020
- Provided wardrobe styling advice to clients based on their individual needs and preferences.
- Cleaned costumes and performed minor repairs after shows.
- Organized and cleared dressing room area by removing items and accessories.
- Conducted fittings with clients to ensure proper fit of garments before they were purchased.
- Trained new employees in product knowledge and customer service procedures.
- Informed customers about current fashion trends and colors.
- Performed daily duties such as restocking shelves, folding clothes, cleaning dressing rooms.
- Maintained the store's displays to ensure a visually appealing environment for customers.
Administration Assistant
U.S. Marine Corps
Kaneohe Bay, USA
09.2005 - 01.2015
- Company Overview: U.S
- Marine Corps - Kaneohe Bay, HI
- Non-Commissioned Officer In-Charge
- Supervised and performed duties as manager of personnel while in the military making sure that marines finances leave, and other proper paperwork were completed successfully on time
- U.S
- Marine Corps - Kaneohe Bay, HI
Asst. Administrative Chief
U.S. Marine Corps
Norfolk, USA
01.2008 - 01.2012
- Company Overview: U.S
- Marine Corps - Norfolk, VA
- Provided and supported daily operations for personnel while in the military
- Completed transaction for leave and pay
- U.S
- Marine Corps - Norfolk, VA
Personnel Clerk
U.S. Marine Corps
Camp Lejeune, USA
01.2005 - 01.2008
- Company Overview: U.S
- Marine Corps - Camp Lejeune, NC
- Completed and updated paperwork for personnel within the military structure
- U.S
- Marine Corps - Camp Lejeune, NC
Education
BS - Sports Management
Southern New Hampshire University
01.2019
BA - Business Administration
Columbia College
Columbia, MO04.2017
BA - Business Administration
Chaminade University of Honolulu
Honolulu, HI09.2016
High School Diploma - High School
Westover High School
Albany, GA05.2005
Skills
- Expert product knowledge
- Strong communication skills
- Pricing
References
Available upon request
Timeline
Audi Brand Specialist
Audi El Paso
04.2022 - Current
Wardrobe Consultant
Men’s Warehouse
02.2018 - 03.2020
Horizontal Construction Engineer
U.S. Army Reserves
06.2016 - Current
Asst. Administrative Chief
U.S. Marine Corps
01.2008 - 01.2012
Administration Assistant
U.S. Marine Corps
09.2005 - 01.2015
Personnel Clerk
U.S. Marine Corps
01.2005 - 01.2008
BS - Sports Management
Southern New Hampshire University
BA - Business Administration
Columbia College
BA - Business Administration
Chaminade University of Honolulu
High School Diploma - High School
Westover High School