Terresa Desir
E&M Rehab & Medical Center, LLC
Miami,FL
4
Languages
7
years of professional experience
Seeking a position within a dynamic business organization where I can leverage my education and skills to contribute effectively, with opportunities for professional growth and advancement.
Work History
Front Desk Receptionist
1 Year 10 Months- Greeted and registered patients and visitors, ensuring a welcoming and professional front desk experience.
- Managed multi-line phone systems to answer inquiries, schedule appointments, and direct calls toappropriate departments.
- Coordinated patient intake and discharge procedures in compliance with HIPAA and facility protocols.
- Verified insurance coverage and collected co-pays or other required documentation.
- Maintained accurate and up-to-date patient records using electronic health record systems.
- Collaborated with clinical and administrative staff to streamline communication and support dailyoperations.
- Monitored lobby activity and ensured compliance with safety and confidentiality guidelines.
- Handled incoming and outgoing correspondence, including mail, faxes, and medical documents.
- Provided compassionate and discrete support to patients in recovery and their families.
Head Counselor
3 Years 2 Months- Led a team of counselors, supporting staff morale, coordinating schedules, and ensuring smooth daily operations.
- Managed a group of 20–27 fourth-grade campers, providing structured guidance and support throughout daily activities.
- Maintained oversight of camper safety and compliance with all camp rules, policies, and procedures.
- Mediated conflicts among campers and staff, fostering respectful interactions and inclusivity.
- Mediated conflicts among campers and staff, promoting a respectful and inclusive environment.
- Demonstrated strong decision-making skills in high-pressure situations to ensure camper safety and well-being.
- Trained and mentored new counselors on safety procedures and camper engagement, enhancing overall program effectiveness.
- Planned, organized, and supervised arts and crafts programs, fostering creativity while ensuring safety and engagement.
- Built positive, trusting relationships with campers, offering emotional support and guidance throughout their experience.
Preschool Teacher's Aide
5 Months- Assisted lead teacher in implementing daily lesson plans and activities for preschool-aged children.
- Collaborated with staff to develop individualized educational plans tailored to children's needs.
- Monitored student progress, providing feedback to enhance developmental milestones and learning outcomes.
- Supported classroom management by maintaining a safe and engaging learning environment.
- Organized educational materials and resources to streamline classroom operations and enhance learning experiences.
- Mentored new aides, fostering teamwork and improving instructional support within the classroom setting.
- Contributed to a collaborative team environment by sharing ideas, resources, and expertise with fellow educators.
- Implemented various classroom management techniques to maintain an orderly and focused atmosphere conducive to learning.
- Administered informal assessments at appropriate intervals throughout the year so that adjustments could be made to support individual student learning needs.
Front Desk Concierge
2 Months- • Warmly greeted and directed guests to the check-in desk, ensuring a welcoming and professional first impression.
- Provided guests with detailed orientations on room features, amenities, and hotel services to enhance their stay.
- Coordinated transportation arrangements based on guest needs, including shuttles, taxis, and ride-share services.
- Secured and stored guest luggage for early arrivals or late departures, ensuring organization and accountability for guest belongings.
- Coordinated transportation arrangements based on guest needs, facilitating seamless travel experiences with shuttles, taxis, and ride-share services.
- Delivered messages, room service orders, and fulfilled guest errands with discretion and efficiency.
- Delivered messages, room service orders, and fulfilled guest errands, ensuring timely and discreet service to enhance guest satisfaction.
- Offered clear directions and local travel information, highlighting available services and points of interest.
- Built positive, trusting relationships with guests and campers, providing support, guidance, and a friendly presence throughout their stay
Education
High School Diploma
A A - Nursing
A A - Biomedical Engineering
Skills
Security protocols
Emergency response training
Time Management
Active listening
Patient coordination
Attention to detail
Customer service
Time management
Telephone etiquette
Data entry
Conflict resolution
Front Desk Operations
Adaptability and innovation
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Limited Working
Korean
Elementary
Timeline
Front Desk Receptionist
E&M Rehab & Medical Center, LLC
08.2024 - 06.2026Read More
Head Counselor
Miami Country Day School
06.2021 - 08.2024Read More
Preschool Teacher's Aide
A Great Beginning Daycare Center
10.2019 - 03.2020Read More
Front Desk Concierge
South-Bay Condominium
06.2019 - 08.2019Read More
Florida Agriculture & Mechanical University
A A from Biomedical Engineering
Read More
Doctors Charter School of MS
High School Diploma
Read More
Miami Dade College
A A from Nursing
Read More