Terri Alexander
Houston,TX
Summary
Water quality technician with diverse background in water quality testing, data analysis, and regulatory compliance. Proven ability to identify and resolve signal and equipment issues, and provide exceptional customer service. Experienced in military role, demonstrating strong attention to detail, problem-solving skills, and a commitment to maintaining high standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Associate Residential Technician
Comcast
09.2019 - Current
- Ensured timely service delivery by effectively managing daily work schedules and prioritizing tasks.
- Exceeded monthly productivity targets by diligently completing assigned tasks in a timely manner without sacrificing quality or accuracy.
- Conducted quality assurance inspections on completed projects, ensuring adherence to industry standards and company guidelines.
Customer Service Representative
Alorica
05.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Water Purification Specialist
US Army
11.2013 - 02.2017
- Maintained strict compliance with safety regulations, ensuring a safe work environment for all team members.
- Conducted thorough assessments of groundwater resources, ensuring safe drinking water supplies for communities.
- Optimized irrigation systems for agricultural clients, promoting efficient water use and reducing waste.
- Enhanced water quality by implementing advanced purification techniques and technologies.
- Improved water quality by conducting regular testing and implementing effective treatment methods.
Education
Associate of Science - Medical Insurance Coding
Remington College
Houston,TX07.2010
Skills
- Water damage restoration
- Power Tool Operation
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- System Troubleshooting
- Chemical Handling
- Microbiological testing
- Water Quality Analysis
Timeline
Associate Residential Technician
Comcast
09.2019 - Current
Customer Service Representative
Alorica
05.2017 - 07.2018
Water Purification Specialist
US Army
11.2013 - 02.2017
Associate of Science - Medical Insurance Coding
Remington College