Terri Baines

• Developed and actualized customer service initiatives to decrease wait times
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Boosted sales revenue by skillfully promoting diverse service options
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
• Responded to customer requests for products, services, and company information

• Promoted available products and services to customers during service, account management and order calls
• Assessed customers credit report to identify service needs and resolve consumer credit issues
• Maintained up-to-date knowledge of product and service changes through online learning and meetings
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management daily

Developed three customer service phone processes to the company executive board to roll out to all Customer Service Representatives in the company

Analyzed project feasibility and costs to evaluate feasibility of goals, budget and client design demands for environmental controls and fire protection in consideration of other project parameters

Resolved challenges and increased by supervising emergency issue resolution strategy

Established criteria for each milestone within product road map as means to measure developmental progress.

Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.