Terri Billadeau
Pegasus Industrial Midwest
Momence,IL
29
years of professional experience
Results-driven office manager with a strong focus on customer service and organizational skills. Proven ability to streamline processes and enhance team productivity while maintaining exceptional communication across departments.
Work History
Office Manager
4 Years 11 Months- Coordinated office operations, ensuring efficient workflow and adherence to company policies.
- Implemented inventory management system, reducing supply costs and improving accessibility.
- Streamlined scheduling processes for staff, optimizing resource allocation and attendance tracking.
- Developed training materials for new employees, enhancing onboarding experience and knowledge retention.
- Managed vendor relationships, negotiating contracts and securing favorable terms for services.
- Oversaw maintenance of office equipment, ensuring reliability and minimizing downtime for operations.
- Facilitated communication between departments, promoting collaboration and information sharing across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Manager
4 Years 9 Months- Conducted regular audits of office processes, identifying areas for improvement and implementing corrective actions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Teller Supervisor
19 Years 2 Months- Supervised daily operations, ensuring compliance with banking regulations and procedures.
- Trained and mentored tellers, enhancing customer service skills and operational efficiency.
- Managed cash flow and balancing processes, reducing discrepancies through attention to detail.
- Implemented process improvements, optimizing transaction handling and reducing wait times for customers.
- Developed staff schedules, aligning resources with peak service hours for improved customer experience.
- Monitored teller performance metrics, providing feedback to enhance individual productivity and effectiveness.
- Resolved customer inquiries and issues, fostering strong relationships and promoting client satisfaction.
- Collaborated with management on strategic initiatives to drive branch growth and profitability initiatives.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Education
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Billing
Scheduling and calendar management
Payroll processing
Timeline
Office Manager
Pegasus Industrial Midwest
09.2021 - CurrentRead More
Office Manager
Greg Lambert Construction
11.2016 - 08.2021Read More
Teller Supervisor
Homestar Bank
09.1997 - 11.2016Read More
Momence High School
High School Diploma
Read More