Terri Bratten
Summary
Dependable and adaptable individual with experience in financial audits and customer interactions. Skilled in balancing cash transactions and fostering team collaboration, ensuring accurate financial operations and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Night Auditor
Hyatt Place
Wilmington, Delaware
05.2025 - 09.2026
- Verified night audit paperwork for room occupancy and revenue to ensure accuracy and compliance.
- Executed thorough audits of hotel accounts and transactions to support financial accuracy.
- Balanced daily cash and credit transactions to maintain operational readiness for next day.
- Applied mathematical skills to accurately calculate totals and resolve discrepancies in physical and digital records.
- Transmitted and received messages using telephones or telephone switchboards.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Teller
DEXSTA
Wilmington, Delaware
08.2024 - 05.2025
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Processed issuance and redemption of money orders, cashier checks, traveler's checks, and savings bonds, facilitating customer transactions efficiently.
- Ensured confidentiality of customer records and information, fostering trust and compliance with company policies.
- Responded to customer inquiries about bank products and services, enhancing customer understanding and satisfaction.
Sales Specialist
Apple
Newark, Delaware
03.2022 - 05.2024
- Engaged customers in conversation to identify needs and tailor product recommendations.
- Showcased Apple products through interactive presentations to highlight features and benefits.
- Assisted customers with merchandise selection and purchase completion to enhance shopping experience.
- Managed inventory levels, ensuring product availability for customer demands.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Graphic Design Intern
PATCHWORK GRAPHIC DESIGNS
Wilmington, Delaware
04.2019 - 03.2022
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
- Developed creative concepts aligning with client objectives and brand guidelines.
- Ensured all design materials met quality and brand standards before final submission.
- Collaborated with clients to clarify their vision and project requirements.
- Participated in brainstorming sessions with designers and developers regarding innovative ideas for upcoming projects.
- Engaged with marketing team to gather project requirements and define objectives.
Skills
- Financial oversight
- Cash handling
- Data entry
- Recordkeeping
- Customer service
- Multitasking skills
- Team collaboration
- Communication skills
- Punctual and dependable
Timeline
Night Auditor
Hyatt Place
05.2025 - 09.2026
Teller
DEXSTA
08.2024 - 05.2025
Sales Specialist
Apple
03.2022 - 05.2024
Graphic Design Intern
PATCHWORK GRAPHIC DESIGNS
04.2019 - 03.2022