Terri Brotherton
Buda,STATE_US
Summary
Dedicated customer service professional with over 30 years of experience. Known for outstanding communication skills, consistently enhancing customer satisfaction, and aim to support operational excellence.
Overview
35
35
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Austin, TX
05.1991 - Current
- Resolved customer concerns efficiently, enhancing overall satisfaction.
- Implemented process improvements that streamlined check-in procedures, reducing wait times for passengers.
- Managed complex situations involving distressed customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Guest Services Staff Member
Heaven Hill-Deep Eddy Vodka Tasting Room
Dripping Springs, TX
02.2022 - 11.2024
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Assisted in tasting events and engaging interactions.
- Managed inventory levels, maintaining product availability and presentation standards.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05-1987
Skills
- Customer service
- Customer complaint resolution
- Problem resolution
- Outstanding communication skills
- Complaint handling
- Conflict resolution
- Payment processing
- Multitasking and organization
- Basic first aid and CPR
- Reliability and punctuality
- Hazmat certified
Timeline
Guest Services Staff Member
Heaven Hill-Deep Eddy Vodka Tasting Room
02.2022 - 11.2024
Customer Service Agent
Southwest Airlines
05.1991 - Current
High School Diploma -
Thomas Jefferson High School