Terri Conner
Tyler,tx
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Driver
Uber
San Antonio, TX
06.2016 - Current
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Optician Technician
Eye-trends
Spring, Tx
05.2019 - 04.2020
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
Office Manager/Dispensing Optician
Devlyn Optical
Austin, TX
09.2014 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Education
High School Diploma -
Brenham High School
Brenham, TX05.1986
Associate of Science - Business Management
Blinn College
Brenham, TX05.2002
Skills
- Retail Sales
- Optical orders
- Insurance Verification
- Medical history documentation
- Customer service abilities
- Problem-Solving
- Database Management
- Cash Handling
- Banking
- Master of QuickBooks
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Documented and resolved a patient's issue which led to several positive reviews on a social platform.
- Supervised team of 6 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Optical Training
- Certified Optician Devlyn 2016
- Completed 180 hours of Accredited Real Estate Courses
Timeline
Optician Technician
Eye-trends
05.2019 - 04.2020
Personal Driver
Uber
06.2016 - Current
Office Manager/Dispensing Optician
Devlyn Optical
09.2014 - 08.2016
High School Diploma -
Brenham High School
Associate of Science - Business Management
Blinn College