Terri Culleton

• Supported specialty referral processing and prior authorization requests through EMR workflows and payer rules.
• Checked insurance eligibility and benefit information before sending referral requests.
• Kept patients informed on referral progress, appointment requirements, and next steps.
• Worked with physicians, clinics, and insurance carriers to clear up referral issues.

• Reviewed aging reports to prioritize collection efforts and overdue balances.
• Reconciled customer accounts and resolved payment discrepancies with accuracy.
• Posted receipts, applied cash, and updated receivables records daily.
• Investigated unapplied payments and corrected account coding errors promptly.
• Communicated with customers to clarify invoice issues and secure resolution.
• Streamlined receivables workflows to improve posting consistency and record integrity.
• Submitted cash and check deposits and generated cash receipts to record money received.

Supported retail teams through several temporary part-time roles between full-time positions. Assisted customers, collaborated with team members, and handled sales, stocking, and organizing tasks.