Terri Davis
Shreveport,La.
Summary
Healthcare administration professional with experience in patient access, insurance verification, and clinical support operations. Background includes supervising staff, improving registration accuracy in EPIC, maintaining compliance, and supporting daily workflow for patient care teams.
Overview
21
21
years of professional experience
Work History
Supervisor Guest Volunteer Services
Ochsner LSU Health
Shreveport, Louisiana
06.2019 - Current
- Supervised daily work of 15 employees during operations.
- Guided staff on job duties and responsibilities to enhance operational clarity.
- Maintained records of employee performance, attendance, leave requests, and disciplinary actions for effective team management.
- Conducted one-on-one meetings with employees to review performance and set priorities, fostering open communication and feedback.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Supported daily clinical operations across Ochsner LSU Health patient care teams.
Patient Access Team Lead
Ochsner LSU Health
Shreveport, Louisiana
11.2017 - 06.2019
- Led patient access workflows for Ochsner LSU Health registration and intake.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Verified insurance coverage and demographic details before patient visits.
- Monitored registration accuracy and corrected chart and account errors.
- Trained patient access staff on policies, systems, and service standards.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Ensured compliance with all applicable laws, regulations, accreditation standards and organizational policies.
Patient Service Representative
TriWest Health Care
Harahan, La.
11.2016 - 02.2017
- Coordinated scheduling, rescheduling, and cancellation of Veterans appointments with network providers.
- Responded to inquiries from Veterans and providers regarding specific details about referrals, authorization and the location and use of network providers.
- Initiated automated or live outbound phone calls to Veterans and providers within timelines.
- Processed healthcare authorizations approved by the VA.
- Ensured accurate data entry and completion of authorization data from referral- authorization forms and medical documentation.
- Monitored and ensured completeness of medical information in compliance with VA and TriWest standards.
- Confirmed medical documentation is received and complete to allow payment of a claim Maintained comprehensive records of appointments, patient transfers, inquiries, and complaints in the medical management system.
- Documented all communications involving Veteran and provider contacts.
Transplant Financial Coordinator
Ochsner Medical Center
New Orleans, LA.
04.2006 - 07.2015
- Documented comprehensive patient insurance benefit information for transplant surgery, outpatient prescription drugs, organ acquisition, and follow-up clinic visits to ensure clarity in the financial process.
- Explained insurance benefits to patients during evaluations. and other transplant financial issues with patients and/or family members during initial evaluation. Advised patients on insurance and billing issues and options. Served as a resource for patients and their family members on financial matters. Provided patients with educational materials about the financial consideration of transplantation and information about financing options and insurance coverage.
- Obtained all necessary payor authorizations. Verified transplant coverage and other medical benefits and acquired necessary referrals and authorizations for inpatient stays and procedures. Assisted with financial clearance of urgent inpatient transfers of critical patients. Monitored insurance coverage for patients throughout the period that they are waiting for a transplant. Assisted patients with questions concerning insurance and other financial issues.
- Identified and communicated financial information to transplant team members and patients, focusing on potential out-of-pocket liabilities.
- Addressed patient billing inquiries to improve satisfaction. as liaison with transplant billing team, addressing inquiries to enhance patient understanding and satisfaction.
- Obtained single case agreements with patient insurance companies in collaboration with Office of Managed Care to facilitate transplant coverage and ensure accurate global contract period identification.
- Maintained familiarity with UNOS and CMS regulations related to transplant finance and billing practices.
- Participated in the weekly Transplant Seleccion Committee meetings to represent financial aspects of transplant candidates. And answered questions regarding finances.
Education
High School Diploma -
Walter L. Cohen Senior High
New Orleans, La.01-1983
Nursing Studies
William Carey College School of Nursing
New Orleans, La.Courses in Business
Southern University
New Orleans, La.Skills
- Patient access workflows
- Patient Registration
- Insurance verification
- Pre-certification
- Payment collections
- Claims management
- Medicare and Medicaid Guidelines Knowledge
- ICD and CPT coding
- EPIC Electronic Medical Record System
- HIS Knowledge
- Staff management
- Staff training
- Customer Service
- Teamwork
- HIPAA compliance
- Microsoft word processing/ Outlook
- Kronos Time Keeping
Timeline
Supervisor Guest Volunteer Services
Ochsner LSU Health
06.2019 - Current
Patient Access Team Lead
Ochsner LSU Health
11.2017 - 06.2019
Patient Service Representative
TriWest Health Care
11.2016 - 02.2017
Transplant Financial Coordinator
Ochsner Medical Center
04.2006 - 07.2015
High School Diploma -
Walter L. Cohen Senior High
Nursing Studies
William Carey College School of Nursing
Courses in Business
Southern University