Terri Dyke
Huntsville,AR
Summary
Results-oriented customer service representative with over a decade of industry experience. Dedicated to establishing rapport with clients and maintaining high levels of customer satisfaction. Passionate about building relationships and contributing to company success.
Overview
10
10
years of professional experience
Work History
Independent Contractor
E Commerce Amazon Seller Central
Work From Home
10.2019 - Current
- Listed and competitively priced products on the Amazon Seller Central platform after completing research, logging, and analyzing competitors.
- Coordinated shipping of products or services to the Amazon warehouse in a timely manner.
- Utilized marketing strategies to increase customer purchases.
- Worked independently to decipher problems and create solutions.
Independent Associate
TruVision Health
Huntsville, AR
08.2017 - 08.2019
- Developed and executed marketing plans to engage and convert potential customers by leveraging personal networks and social media platforms.
- Organized demonstrations, presentations, and networking events to highlight product or service benefits.
- Created promotional materials like brochures, flyers, email campaigns, and website content.
- Generated leads for potential sales opportunities through networking, inbound, and outbound calls.
Work From Home Virtual Call Center Agent
AT&T - Arise Virtual Solutions
Las Vegas, NV
03.2011 - 10.2011
- Handled inbound calls generated by computer systems.
- Resolved customer issues and concerns, while adjusting balances and issuing credits for billing errors.
- Coordinated with clients to set up feasible payment arrangements and executed payment transactions.
- Executed customer desired changes to calling features.
- Provided support to enhance customer contentment.
Customer Service - Virtual Office Assistant
AKS Innovations
Las Vegas, NV
01.2005 - 01.2006
- Managed and responded to students' emails as part of administrative support for college professor.
- Conducted research on a range of subjects relevant to the curriculum.
- Creation of personalized Microsoft Excel spreadsheets aimed at achieving organized record-keeping and efficient reporting process.
Education
Graphic Design Course, Certificate -
Penn Foster Edu
Virtual Customer Service Skills, Diploma -
Arise University
Medical Insurance Claims and Billing Course, Certificate -
US Career Institute
High School Diploma -
Poudre High School
Fort Collins, COSkills
- Customer Support
- Inbound and Outbound calling systems
- MS Word, Office, Excel, Powerpoint, Email Merge,
- E-Commerce, Digital Marketing, Social Media
- Project and Workload Management
- Troubleshooting and Problem Solving
- Video Editing
- Resources Allocation
- Deadline Adherence
- Service Marketing
- Content Writing
- Safety Compliance
Timeline
Independent Contractor
E Commerce Amazon Seller Central
10.2019 - Current
Independent Associate
TruVision Health
08.2017 - 08.2019
Work From Home Virtual Call Center Agent
AT&T - Arise Virtual Solutions
03.2011 - 10.2011
Customer Service - Virtual Office Assistant
AKS Innovations
01.2005 - 01.2006
Graphic Design Course, Certificate -
Penn Foster Edu
Virtual Customer Service Skills, Diploma -
Arise University
Medical Insurance Claims and Billing Course, Certificate -
US Career Institute
High School Diploma -
Poudre High School
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