Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
03
Terri Finn

Terri Finn

Salem,IL

Summary

Dynamic Human Service Transportation Planner with a proven track record at South Central IL Reg. Planning & Dev. Commission, excelling in public transport planning and stakeholder engagement. Recognized for enhancing regional connectivity through innovative solutions and effective communication, fostering collaboration among diverse teams to achieve strategic goals and improve community access.

A transportation professional prepared for a role with demonstrated history of creating efficient transit plans and enhancing rural mobility. Adept at collaborating with cross-functional teams to deliver impactful transportation projects. Known for reliability and adaptability, ensuring alignment with evolving rural transit needs and goals.

Overview

29
29
years of professional experience

Work History

Human Service Transportation Planner\Coordinator

South Central Il. Reg. Planning & Dev. Commission
11.2010 - Current
  • Developed transportation plans aligning with regional goals and community needs.
  • Coordinated stakeholder engagement efforts to gather input for planning initiatives.
  • Led interdisciplinary teams to implement transportation programs enhancing regional connectivity.
  • Conducted community surveys for proposed projects and community need.
  • Evaluated existing transportation systems, identifying areas for improvement and increased efficiency.
  • Answered telephone calls and emails to respond to customer concerns.
  • Provided technical expertise in the development of policy recommendations related to regional transportation issues.
  • Collaborated with stakeholders to develop long-term transportation plans aligned with community needs and growth projections.
  • Developed innovative solutions for public transit challenges, including accessibility improvements and service expansions.
  • Facilitated stakeholder engagement sessions to gather input on proposed initiatives, fostering a collaborative planning process.
  • Coordinated regional development initiatives to enhance community engagement and collaboration.
  • Managed project timelines and deliverables, ensuring alignment with strategic goals.
  • Facilitated stakeholder meetings, gathering input to inform planning processes and decisions.
  • Led training sessions for team members on planning tools and methodologies to boost competency.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Independent Living Specialist\Program Manager

Opportunities for Access Center for Ind. Living
04.1996 - 06.2009
  • Developed personalized independent living plans for diverse clients.
  • 1:1 training to enhance client self-sufficiency and advocacy skills.
  • Advocated for disability rights and access within local communities.
  • Coordinated cross-functional teams to address complex client needs.
  • Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
  • Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
  • Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
  • Educated clients on available resources, benefits, and services within their communities.
  • Empowered clients in decision-making processes, promoting autonomy and self-determination.
  • Developed strong relationships with local organizations to create a robust network of support for clients.
  • Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
  • Assisted clients in budgeting and financial planning to promote long-term stability and success.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and support of clients.
  • Enhanced client independence by developing personalized plans and setting achievable goals.
  • Researched and recommended community resources to meet clients' needs.
  • Led program development initiatives to enhance service delivery for individuals with disabilities.
  • Developed strategic partnerships with local organizations to expand access to resources for clients.
  • Mentored junior staff, fostering professional growth and enhancing team collaboration efforts.
  • Identified program obstacles and communicated possible impacts to team.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Collaborated with community resources to expand client support networks.
  • Mentored junior staff on best practices in client engagement.

Education

General Studies

Centralia High School
Centralia, IL
05-1981

Skills

  • Transit-oriented development
  • Public transport planning
  • Transportation network analysis
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Public speaking
  • Time management abilities
  • Written communication
  • Problem-solving aptitude
  • Data compilation
  • Data interpretation

Accomplishments

  • Documented and resolved transportation issues which led to customer satisfaction.
  • Collaborated with 3 committee teams of 20+ members in the development of 3 regional transportation plans.
  • Appointed by former Illinois Governor to the Statewide Independent Living Council Board of Directors.
  • Supervisory & training duties to Assistant Human Service Transportation Planners\Coordinators in-house and throughout the State of Il.

Affiliations

  • Board of Directors-Statewide Independent Living Council
  • Board Chairperson-Statewide Independent Living Council
  • Chairperson-ADA Committee for the City of Centralia, Il.

Work Type

Contract WorkPart TimeFull Time

Work Location

RemoteHybrid

Timeline

Human Service Transportation Planner\Coordinator

South Central Il. Reg. Planning & Dev. Commission
11.2010 - Current

Independent Living Specialist\Program Manager

Opportunities for Access Center for Ind. Living
04.1996 - 06.2009

General Studies

Centralia High School

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