Terri Gardea
Davenport
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 25 years of related experience and superior planning and time management abilities.
Overview
13
13
years of professional experience
Work History
Amnesty Trainer
Amazon, MLI1
09.2023 - Current
- Trained new Amnesty Floor Monitors, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Process Assistant
Amazon, OMA2
01.2023 - 08.2023
- Helped successfully launch building as a IB receive PA, as well as a Stow PA to proper training to new employees.
- Organized logistics & materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs with FC's receiving department.
- Monitored and reported on process performance to verify compliance with established standards.
- Assisted coworkers and staff member with special tasks on daily basis.
Process Assistant
Amazon, LBB5
08.2021 - 12.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Conducted training and change management processes to improve operations.
- Evaluated emerging technologies for potential implementation into existing processes, driving further gains in efficiency and cost savings.
- Conducted training and applied change management to achieve desired outcomes.
MOD Associate
Amazon, FTW7
10.2019 - 08.2021
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Maintained compliance with company safety policies and called violations to attention of management.
- Trained new employees in every aspect of all printing machines.
- Received and reviewed new orders, located requested book merchandise and promptly initiated processing.
- Selected and filled orders from stock to fulfill customer requirements.
Fulfillment Associate
Amazon, DFW7
10.2015 - 10.2019
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Office Manager
Ashley Furniture Homestore
01.2011 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
GED -
Estacado High School
Lubbock, TXSkills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Training Needs Analysis
- Remote Learning
- Process and Procedure Refinement
- Inventory Audits
- Manage Operations
- Supervision
- Operational Efficiency
Languages
Spanish
Full Professional
Timeline
Amnesty Trainer
Amazon, MLI1
09.2023 - Current
Process Assistant
Amazon, OMA2
01.2023 - 08.2023
Process Assistant
Amazon, LBB5
08.2021 - 12.2022
MOD Associate
Amazon, FTW7
10.2019 - 08.2021
Fulfillment Associate
Amazon, DFW7
10.2015 - 10.2019
Office Manager
Ashley Furniture Homestore
01.2011 - 09.2015
GED -
Estacado High School
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