Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Terri Heaton

Waco,Texas

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Satisfaction-oriented travel expert with excellent administrative skills and experience working for well-known Airlines and Time Share Companies. Proven expertise in customer service and in resolving conflicts. Sharp and energetic travel professional successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills. Personable travel professional used to fast-paced, deadline-driven environments.

Overview

41
41
years of professional experience

Work History

Vacation Planner

Travel + Leisure
01.2023 - Current

Put the world on vacation.

  • Make reservations for owners
  • Troubleshoot reservation issues and help change or cancel existing reservations
  • Confirm reservation details to ensure accuracy and explain policies.
  • Educate owners about vacation insurance and points protection, and the vacation club product and how to use it.
  • Provide assistance with additional travel planning
  • Provide exemplary customer service to Worldmark and Club Wyndham timeshare owners, helping build lasting relationships and secure new travel assignments.

Lead Agent/Supervisor/General Manager Designee

American Eagle/Envoy Airlines
02.2010 - 02.2020

All facets of cross utilized agent for Executive, Eagle and Envoy Airlines, including managerial duties, customer service, ticket sales, cargo and ramp services

Customer Service/Cross Utilized Agent

Skywest Airlines
12.2003 - 03.2009

GSC, acting supervisor, all facets of cross utilized agent as United Express and Delta Connection, including but not limited to customer service, ticket sales and ramp services.


Customer Service

Mesa Airlines
06.2003 - 12.2003

Customer Service, Ticket Agent, Gate Agent, Ramp Services


The Bookie

S&H Design Center
03.1998 - 06.2003
  • Assumed responsibility for all Accounting Practices


Office Manager

Rancho Capistrano Development
09.1995 - 10.2002

Managed office for Busy Developer with as many as 4 large projects at a time

Office Manager / Special Projects Manager / Estimator

Concrete Products, Inc.
01.1990 - 09.1995

General Manager

The Woodlands Apartments
01.1983 - 01.1990

Education

Business Administration -

University of Texas at Arlington
Arlington, TX
01.1983

Basic Course Work -

Texas Tech University
Lubbock, TX
01.1980

Diploma -

Midway High School
Waco, TX

Skills

  • Itineraries
  • Travel Research
  • Travel Arrangements
  • Administrative Tasks
  • Company Guidelines and Procedures
  • Client Amenities
  • Travel Insurance
  • Interpersonal Communications
  • Reservations Management
  • Regulations and Compliance
  • Regulatory Compliance
  • Team Oversight
  • Client Relations
  • Client Consultations

References

Leah Teague, 254.855.6545, Assistant Dean, Baylor Law Marta Champion Johnson, 817.689.4533, Head Nurse, Cook’s Children’s Hospital James Guinn, 254.733.1938, Installation and Assembly Expert, L3 Communications

Timeline

Vacation Planner

Travel + Leisure
01.2023 - Current

Lead Agent/Supervisor/General Manager Designee

American Eagle/Envoy Airlines
02.2010 - 02.2020

Customer Service/Cross Utilized Agent

Skywest Airlines
12.2003 - 03.2009

Customer Service

Mesa Airlines
06.2003 - 12.2003

The Bookie

S&H Design Center
03.1998 - 06.2003

Office Manager

Rancho Capistrano Development
09.1995 - 10.2002

Office Manager / Special Projects Manager / Estimator

Concrete Products, Inc.
01.1990 - 09.1995

General Manager

The Woodlands Apartments
01.1983 - 01.1990

Business Administration -

University of Texas at Arlington

Basic Course Work -

Texas Tech University

Diploma -

Midway High School

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Terri Heaton