Terri Himmel
Humana
Pekin,IL
32
years of professional experience
Work History
Telephonic Behavioral Care Manager
12 Years 7 Months- Developed and implemented individualized care plans to address patient needs and preferences.
- Coordinated with multidisciplinary teams to ensure comprehensive care delivery for patients.
- Monitored patient progress, adjusting care plans based on evolving health conditions and outcomes.
- Provided education and support to patients and families regarding treatment options and resources.
- Outreached members to close Stars and HEDIS gaps, achieved 100% NPS scores within last 6 months and adhered to quality audit standards.
Adult Protective Services Investigator
1 Year 1 Month- Performed in-depth inquiries into allegations of abuse to uphold legal and ethical integrity.
- Partnered with law enforcement and community organizations to enhance evidence collection and victim support initiatives.
- Offered care coordination to abuse victims and perpetrators developing care plans and resources to ensure safety of victim.
- Developed training materials for staff on best practices in abuse prevention and intervention strategies.
- Advocated for victims attend court, aiding in filing necessary guardianship petitions and securing long term placement if needed.
Medical Social Worker
2 Years 5 Months- Conducted comprehensive assessments to determine patient needs and develop tailored care plans.
- Collaborated with interdisciplinary teams to coordinate services and ensure holistic patient support.
- Advocated for patient rights and access to resources, enhancing overall care experience.
- Provided crisis intervention and emotional support to patients and families during challenging situations.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Facilitated family meetings to discuss patient care plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conducted mental cognitive assessments as ordered by physicians to help with treatment planning.
- Educated patients regarding advanced direct and assisted with comp of documents.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
Advanced Child Welfare Specialist
14 Years 5 Months- Conducted comprehensive assessments to determine child welfare needs and develop intervention plans.
- Collaborated with multidisciplinary teams to provide holistic support for families in crisis.
- Facilitated training sessions for new staff on child protection policies and procedures.
- Implemented strategies to improve service delivery and enhance client outcomes.
Timeline
Telephonic Behavioral Care Manager
Humana
12.2013 - 07.2026Read More
Adult Protective Services Investigator
Center for Prevention of Abuse
10.2012 - 11.2013Read More
Medical Social Worker
Pekin Hospital (now Carle Health)
03.2010 - 08.2012Read More
Advanced Child Welfare Specialist
Department of Children and Family Services
09.1994 - 02.2009Read More