Terri Hodge
Vacaville,CA
Summary
Driven professional with background in high-energy bar environment, looking to transition into new field. Developed skills in leadership, team management, and customer service. Eager to apply these transferable skills to make meaningful impact in new role. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Bartender/shift Manager
Miss Darla/Dwain’s
05.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Customer Service Cashier
Kohls Department Store
10.2019 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Mortgage Loan Officer
Movement Mortgage
11.2017 - 12.2019
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Originator
Envoy Mortgage
01.2010 - 12.2017
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06.1988
Timeline
Customer Service Cashier
Kohls Department Store
10.2019 - 04.2021
Mortgage Loan Officer
Movement Mortgage
11.2017 - 12.2019
Bartender/shift Manager
Miss Darla/Dwain’s
05.2016 - Current
Mortgage Loan Originator
Envoy Mortgage
01.2010 - 12.2017
High School Diploma -
Vacaville High School
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