Terri Kapla
Summary
Dedicated customer support specialist with expertise in payment processing and client relations. Proven ability to manage inquiries efficiently while maintaining professionalism and positive interactions.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Eden Healing Oasis
Green Bay, WI
02.2026 - 05.2026
- Answered phone calls and scheduled appointments, optimizing patient flow based on availability.
- Greeted patients and efficiently checked in for appointments, enhancing overall patient experience.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area.
- Processed patient co-pays and deductibles, maintaining accurate financial records and ensuring smooth transactions.
Accounts Receivable Specialist
Impact Networking
Appleton, Wisconsin
01.2021 - 12.2025
- Processed payments, refunds, and adjustments to customer accounts, ensuring timely updates to account status.
- Evaluated open accounts for past-due balances and implemented collection strategies to recover outstanding amounts.
- Maintained accurate records of customer transactions in accounting software to support financial reporting.
- Responded promptly to customer inquiries regarding their account status or payment history.
Customer Service Specialist
Quality Assured Office Machines
Green Bay, WI
11.2005 - 01.2021
- Provided exceptional customer support via phone, email, and in-person interactions.
- Resolved customer inquiries and issues efficiently with a friendly demeanor.
- Scheduled service calls for technicians to address customer needs promptly.
- Entered customer orders into order management system to ensure accurate processing.
- Processed deposits and payments, coordinating billing to maintain timely accounts.
Education
Bachelor of Arts - Business Administration
Lakeland College
Sheboygan, WI05-1996
Skills
- Customer support
- Client relations
- Payment processing
- Multi-line phone handling
- Team collaboration
- Positive and professional
Timeline
Patient Service Representative
Eden Healing Oasis
02.2026 - 05.2026
Accounts Receivable Specialist
Impact Networking
01.2021 - 12.2025
Customer Service Specialist
Quality Assured Office Machines
11.2005 - 01.2021
Bachelor of Arts - Business Administration
Lakeland College