Terri Lee
JACKSON,GA
Summary
Proven Admin Account Specialist with a track record of enhancing client satisfaction and streamlining account operations at Better Business Bureau. Expert in account administration and customer relationship development, demonstrated through effective dispute resolution and team motivation. Skilled in Microsoft Office, ensuring meticulous document management and operational efficiency. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about [Industry] practices and documentation requirements.
Overview
38
38
years of professional experience
Work History
Admin Account Specialist
Better Business Bureau
Atlanta, Ga
02.2011 - 12.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Circulation Accounting Supervisor
Atlanta Journal Constitution
Atlanta, GA
05.2006 - 12.2010
- Maintained cash flow by monitoring bank balances and cash requirements.
- Disciplined and motivated accounting team to maximize performance.
- Created and initiated accounting procedures to increase organization.
- Facilitated cross-functional communication between departments to ensure seamless integration of accounting processes.
Circulation Stats Representative
Atlanta Journal Constitution
Atlanta, GA
05.1986 - 12.2010
- Circulation Statistics
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
High School Diploma -
Walter F. George
Atlanta, GA06.1972
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
Timeline
Admin Account Specialist
Better Business Bureau
02.2011 - 12.2023
Circulation Accounting Supervisor
Atlanta Journal Constitution
05.2006 - 12.2010
Circulation Stats Representative
Atlanta Journal Constitution
05.1986 - 12.2010
High School Diploma -
Walter F. George