Terri Lee
Jackson,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Admin Account Specialist
BBB Atlanta & NE Georgia
02.2011 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Adhered to standards of quality and service as well as all compliance requirements.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Government Actions received from Agencies
- Bankruptcy from Court
- Return Mail for Business
Circulation Billing Analyst
Atlanta Journal & Constitution
05.1986 - 12.2009
- Maintained strict confidentiality with all personal data as per company guidelines.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Determined key areas prime for process improvements.
- Analyzed payment information and applied changes correct customer accounts.
- Monitored customer accounts to identify and rectify billing issues.
- Used data entry skills to accurately document and input statements.
- Circulation Statistics for month-end/year-end publication
Education
No Degree - Accounting
Rutledge Business School
Atlanta, GANo Degree - Medical Coding And Billing
Clayton State University
Morrow, GA03.2011
Skills
- Customer Engagement
- Billing Resolutions
- Documentation Skill
- Recordkeeping Abilities
- Issue Investigations
- Account Updating
- Customer Relationship Development
- Account Administration
Timeline
Admin Account Specialist
BBB Atlanta & NE Georgia
02.2011 - Current
Circulation Billing Analyst
Atlanta Journal & Constitution
05.1986 - 12.2009
No Degree - Accounting
Rutledge Business School
No Degree - Medical Coding And Billing
Clayton State University
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