Terri Lilley
Santa Fe,TX
Summary
Excel in listening to customer needs, articulating benefits and solutions that provide value to the customer. Build and maintain enduring customer relationships and generate repeat business. Excellent verbal and written skills, intuitive, organizational, negotiating, problem solving and leadership skills. Dedicated and conceptional leader with a superior work ethic and the ability to think outside the box. Seasoned knowledge in the following: MS Excel, MS Word, ADP, Windows XP and Vendor Systems. Proficient in CCC Estimating, Audatex and other business productivity applications.
Overview
27
27
years of professional experience
Work History
Sr Estimator
Collision Redemption
02.2022 - Current
- Led estimating processes for collision repair, ensuring accuracy and compliance with insurance industry standards.
- Collaborated with technicians for estimates and allocate jobs effectively.
- Collaborated with management to streamline workflows and improve overall operational efficiency.
Sr Estimator
Classic Collision
10.2019 - 01.2022
- Review and resolve claims timely by writing a best negotiated estimate for repair reducing cycle time and severity. Coordinate ordering parts and expedited delivery of parts from suppliers and communicated time lines to customers. Provide excellent service to insureds, claimants, attorneys and my staff to ensure service excellence. Managed repair schedules and rentals. Worked according to the manufacturer's instructions to determine the correct method of repair.
- Mentored junior estimators on best practices, enhancing team performance and knowledge retention.
Auto Adjuster
Mercury Insurance
01.2017 - 04.2019
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work. Managed a heavy workload, schedule and ongoing claims thanks to strong organizational skills, time management and collaboration skills. Worked as a team with coworkers and customer to find workable solutions to any issues. Provided excellent customer service and attention to customers face to face and through phone conversation. Answered numerous calls per day to answer team and customer questions. Total loss handling using valuations fairly and reasonably to serve company and customer needs Evaluated claims for fraud and reported to the appropriate department. Maintained 100% on cost factor and estimate handling on quarterly audits consistently for 2 years.
Shop Manager
All Points Collision
03.2016 - 01.2017
- Responsible for providing leadership to technicians and staff while growing a team and customer database. Forged new and productive relationships with insurance companies. Dispatch all work, monitor all production and track supplies. Respond to customer inquiries and complaints. Also responsible for writing estimates for the assigned insurance company and ordering and receiving my own parts.
Estimator
Monument Chevrolet Collision
09.2014 - 03.2016
- Prepare estimates by costing parts, supplies and labor; calculate customer's payments, including deductibles. Contact insurance companies, review damage estimates with adjusters resolving repair and replacement requirements. Utilize vendor management systems to prepare work orders. Track and manage account receivables.
Estimator
Helfman Ford Collision
09.2013 - 08.2014
- Calculate cost of labor and parts, write a repair plan repair vs replace. Estimate the salvage value for total loss vehicles. Build rapport with customers and insurance personnel to ensure a working relationship to enable great customer satisfaction and continued business.
Estimator
Lexus of Clear Lake Collision
02.2013 - 09.2013
- Inspect and analyze collision damage to create a repair plan. Gather and compile parts and availability from multiple sources. (LKQ) Build relationships not only with customers but technicians and insurance personnel to negotiate work, cost and sell job.
Estimator
Service King
10.2012 - 02.2013
- Prepared estimates that are accurate, efficient, and readily accepted throughout the industry. Track payments for account receivables. Avoiding costly errors with great attention to detail and using itemized tools and print outs.
Estimator
Caliber Collision
10.2011 - 10.2012
- Completed intensive insurance company training as a service writer. Outperformed company average in customer service and sited as key to consistently higher customer service satisfaction. Analyzed and assessed damage. Interpreted policies to customers and collaborated with insurance companies.
Title Representative
Codilis and Stawirsky
01.2008 - 01.2010
- Ensure compliance with regulatory and client requirements to guarantee that clients receive clear title after foreclosure sale. Able to gather, compile and analyze information from many different sources. Resolved title issues prior to foreclosure, researching chain of title, confirming current property ownership and current mailing address for proper foreclosure notification. Obtain payoffs, release of lien and copies of documents relating to title. Correspond with clients keeping parties informed of the foreclosure process.
Closer / Funder
Aegis Mortgage Corporation
03.2003 - 02.2007
- Highly efficient mortgage closing specialist, preparing loan documents for Conventional and Government loans. Meticulous in delivering error free documentation and ensuring compliance with company policies and regulatory requirements.
Automated Underwriting Loan Approval
Principal Residential
11.2003 - 03.2005
- Review and verify borrower's income, credit reports, employment history, property appraisal and title insurance information to prepare loan application for underwriting submittal. Ensure compliance for Fannie Mae and Freddie Mac underwriting guidelines and lending program requirements. All loans processed through DU/LP.
Closer / Funder
AMPRO Mortgage
09.2001 - 11.2003
- Ensured all files were complete prior to underwriting handoff and coordinated effectively with title companies to ensure smooth closings. Prepared accurate loan documentation in a timely manner for closing. Reviewed settlement statements for accuracy and clear conditions for funding.
Loan Coordinator and Admin to VP
First National Security
01.1999 - 09.2001
- Served as a liaison between company President and clients regarding client accounts, new business, review and performance monitoring. Made sure all correspondence pertaining to loan files were documented and complete. Managed pipeline and assigned projects expediting work results.
Education
Under Grad studies - Business Banking
San Jacinto Junior College
Skills
- Attention to detail and accuracy
- Continuous improvement mindset
- Excellent communication
- Adaptability and flexibility
- Analytical and Problem-solving skills
- Vendor relationships
- Teamwork and collaboration
Timeline
Sr Estimator
Collision Redemption
02.2022 - Current
Sr Estimator
Classic Collision
10.2019 - 01.2022
Auto Adjuster
Mercury Insurance
01.2017 - 04.2019
Shop Manager
All Points Collision
03.2016 - 01.2017
Estimator
Monument Chevrolet Collision
09.2014 - 03.2016
Estimator
Helfman Ford Collision
09.2013 - 08.2014
Estimator
Lexus of Clear Lake Collision
02.2013 - 09.2013
Estimator
Service King
10.2012 - 02.2013
Estimator
Caliber Collision
10.2011 - 10.2012
Title Representative
Codilis and Stawirsky
01.2008 - 01.2010
Automated Underwriting Loan Approval
Principal Residential
11.2003 - 03.2005
Closer / Funder
Aegis Mortgage Corporation
03.2003 - 02.2007
Closer / Funder
AMPRO Mortgage
09.2001 - 11.2003
Loan Coordinator and Admin to VP
First National Security
01.1999 - 09.2001
Under Grad studies - Business Banking
San Jacinto Junior College
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