Terri Mitchell
Warrensville Heights
Summary
Experienced in payment processing and customer service within high-volume environments, overseeing clerical operations to enhance efficiency and service quality. Implemented process improvements that streamlined workflows, resulting in reduced service times and increased customer satisfaction. Trained new employees on operational standards and compliance with postal regulations, ensuring a knowledgeable team capable of addressing complex inquiries. Managed inventory effectively, maintaining accurate stock levels while adhering to confidentiality protocols during cash handling and transaction management.
Overview
12
12
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
Lead retail window clerk
United States Post Office
Cleveland
04.2014 - Current
- Supervised a team of clerks to ensure efficient operations and excellent customer service in a high-volume environment.
- Implemented process improvements that streamlined daily workflows, enhancing overall efficiency and reducing service times.
- Trained new employees on postal regulations and customer service standards, fostering a knowledgeable and effective team.
- Managed inventory and ensured accurate stock levels, directly contributing to operational effectiveness and customer satisfaction.
- Resolved complex customer inquiries and complaints, utilizing problem-solving skills to enhance service quality and client trust.
- Coordinated with management to develop strategies for improving service delivery and operational performance within the retail environment.
- Maintained compliance with postal regulations, contributing to the organization's commitment to safety and operational excellence.
- Operated cash register accurately to process payments from customers.
- Adhered to company policies regarding confidentiality of sensitive information.
- Stocked shelves with various mailing supplies such as envelopes, boxes, labels.
- Assisted customers with packing and shipping items using appropriate materials and methods.
- Verified identity of customers when necessary before completing certain transactions.
- Provided training for new window clerks on proper procedures related to job duties.
- Weighed letters and parcels on a scale to determine correct postage rates.
- Organized incoming mail items into bins according to designated sorting criteria.
- Inspected packages for hazardous material prior to sending them out via mail.
- Received payments for COD items from customers.
- Performed data entry into the computer system to record postal transactions.
- Sorted mail manually or through automated equipment such as sorters or scanners.
- Responded promptly to customer inquiries regarding postal services offered by the post office.
- Balanced daily cash register totals at end of shift.
- Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
Education
John F Kennedy
Cleveland, OHSkills
- Payment processing
- Customer service
- Cash handling
- Transaction management
- Data entry
- Inventory management
Certification
- Notary certificate
Timeline
Lead retail window clerk
United States Post Office
04.2014 - Current
John F Kennedy