Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Moore

Fresno,CA

Summary

Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Popeyes Chicken, mastering both drawer balancing and customer service excellence. My proactive approach in training new team members and ensuring service accuracy significantly boosted satisfaction levels. Skilled in both interpersonal communication and efficient transaction handling, I consistently prioritize efficiency and customer rapport.

Overview

21
21
years of professional experience

Work History

Cashier/Food Prep Cook

Popeyes Chicken
Fresno, CA
07.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep the store operational.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally per company policy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on the cash register for accuracy.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier Assistant/Overnight Stocker,invotory

Home Depot
Cleves, CA
08.2021 - 07.2023
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated the cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Stocked shelves with merchandise when needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.

Cashier/Overnight Stocker

Save Mart
Clovis, CA
07.2021 - 07.2022
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Operated the cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on the cash register for accuracy.
  • Preserved the store's appearance by arranging and replenishing displays, and merchandise racks.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated the cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
  • Worked closely with front-end staff to assist customers.

Waiter's Assistant

The 500 Bar & Grill
Clovis, CA
03.2004 - 06.2021
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Bussed tables after customers had finished their meals.
  • Handled guest complaints promptly and professionally.
  • Effectively multitasked within a fast-paced environment.
  • Made friendly conversation with customers to provide an enjoyable bar experience.
  • Stocked service stations with ice, napkins, and straws.
  • Organized menus on each table in a neat manner before opening hours.
  • Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Cleared dishes from the tables after guests had finished their meal.

Education

Bachelor of Arts - Christian Studies

Grand Canyon University
Phoenix, AZ
03-2028

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Customer service excellence
  • Loss prevention
  • Cleaning and sanitizing

Timeline

Cashier/Food Prep Cook

Popeyes Chicken
07.2023 - Current

Cashier Assistant/Overnight Stocker,invotory

Home Depot
08.2021 - 07.2023

Cashier/Overnight Stocker

Save Mart
07.2021 - 07.2022

Waiter's Assistant

The 500 Bar & Grill
03.2004 - 06.2021

Bachelor of Arts - Christian Studies

Grand Canyon University

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Terri Moore