Terri M. Stewart
Blacklick,Oh
Summary
Results-driven Customer Service Professional with 15 years of experience and 5 years in Managed Care. Expertise in ICD9/10 and CPT coding, complemented by strong account maintenance and problem-solving skills. Proficient in Microsoft Excel and Word, recognized for delivering Total Quality Customer Service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
09.2025 - Current
- Enhanced customer loyalty by resolving inquiries through effective communication.
- Improved workflow efficiency by streamlining order processing with CRM systems.
- Maintained professionalism under pressure while effectively managing high-stress situations.
- Increased customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed product knowledge to deliver tailored recommendations for customer needs.
- Ensured proper follow-up and resolution of issues by maintaining detailed interaction records.
Customer Support Help Desk
Solutions Staffing (Cambium Assessment)
01.2025 - 05.2025
- Enhanced customer satisfaction by promptly addressing inquiries across multiple channels.
- Documented customer inquiries and resolutions within the CRM system efficiently.
- Trained educators on effective use of Cambium Assessment products and services.
- Collaborated with teams to resolve technical issues and improve customer experiences.
- Maintained a focused and distraction-free remote workspace for optimal productivity.
Customer Service
GapINC Direct
09.2024 - 01.2025
- Resolved customer inquiries by effectively utilizing diverse resources for first contact resolution.
- Enhanced customer satisfaction through exceptional decision-making and problem-solving abilities.
- Ensured a distraction-free workspace, maintaining a clean and quiet remote environment.
- Managed inbound and outbound calls, delivering comprehensive service to all customers.
Freight Dispatcher
Mawuli Trucking LLC
05.2019 - 09.2024
- Customer Service/Support
- Load Search/Planning
- Carrier Packet Setup/Paperwork
- Problem solve driver and/or carrier issues
- Adhere to all FMCSA DOT safety regulations
Care Review Processor
Molina Healthcare Inc
09.2013 - 06.2017
- Respond to requests for authorization of services submitted to CAM via phone, fax according to Molina operational timeframes.
- Contact physician offices according to Department guidelines to request missing information from authorization requests or for additional information.
- Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Follow “Standards of Conduct” guidelines as described in Molina Healthcare HR policy.
- Complied with the required workplace safety standards.
- Assisted in Training New Care Review Processors.
Customer Support Specialist II
Molina Healthcare Inc
05.2013 - 09.2013
- I handle incoming calls from members and providers regarding membership eligibility, claim status providers.
- Checking to see why claims have denied providing Provider’s a concise reason for why a claim has been denied.
- I also send claims back for adjustment to the proper department.
- Responsible for advising members of any missed HEDIS appointments and attempting to offer assistance.
- I adhere to all the HIPPA Laws keeping patient information confidential.
Education
Associate of Arts - Health Care Administration
Colorado Tech University
Columbus, OhioHigh School Diploma - undefined
Kankakee High School
Kankakee, IL05.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Computer skills
- Organizational skills
- Microsoft Excel
- Client relations
- Microsoft outlook
- Product knowledge
- Paperwork processing
Timeline
Customer Service Representative
Automated Health Systems Inc.
09.2025 - Current
Customer Support Help Desk
Solutions Staffing (Cambium Assessment)
01.2025 - 05.2025
Customer Service
GapINC Direct
09.2024 - 01.2025
Freight Dispatcher
Mawuli Trucking LLC
05.2019 - 09.2024
Care Review Processor
Molina Healthcare Inc
09.2013 - 06.2017
Customer Support Specialist II
Molina Healthcare Inc
05.2013 - 09.2013
High School Diploma - undefined
Kankakee High School
Associate of Arts - Health Care Administration
Colorado Tech University