Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
Timeline
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Terri Randolph

Garfield Heights,OH

Summary

I am a trained professional with over three years of experience as a Residence Assistant at Youngstown State University. I am proficient in crisis management and community engagement. I have proven my leadership in fostering inclusive environments. This was enforced by the opportunity to lead my own building during my third year. Many instances of crisis management with on-call rotation experience. Skilled in mental health awareness and dedicated to enhancing student engagement and campus culture. Proficiency in Maxient, StarRez, Ellucian, and Microsoft 365.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Zurich Insurance Group
Cleveland, OH
05.2025 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information regarding company policy.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Monitored office supplies inventory and placed orders when necessary.

Residence Hall Assistant

Youngstown State University
Youngstown, OH
08.2022 - 05.2025
  • 3+ years of on-call rotation and crisis management.
  • Overseeing the adjustment of students to campus life within the residence halls.
  • Certified as a mandated reporter.
  • Developed LLC community.
  • Practiced cultural competence by working with diverse populations

Intern

Miami University
Oxford, OH
06.2024 - 07.2024
  • Built connections with companies including CINTAS, the Bengals, US Bank, and local small businesses.
  • Demonstrated leadership and teamwork while collaborating with fellow counselors.
  • Completed introductory courses in cybersecurity and accounting.
  • Facilitated group discussions and reflections, helping students articulate their experiences and learn from one another.
  • Promoted fun, safe and inclusive environment by monitoring activity of students to identify and address behavioral issues.

Housing Office Desk Assistant

Youngstown State University
Youngstown, OH
06.2022 - 08.2023
  • Provided students with essential information regarding their housing options
  • Supported the Housing Director in daily operational tasks
  • Assisted in facilitation of recruitment and orientation events
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Received and distributed mail, letters and packages.

Admissions Ambassador

Youngstown State University
Youngstown, OH
05.2022 - 08.2023
  • Conducted detailed campus tours for prospective students
  • Collaborated with graduate students on various projects
  • Assisted in recruitment efforts by providing informative resources and outreach to prospective students
  • Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
  • Took part in various admissions events to meet with and engage prospective students.

Education

Bachelor of Arts - Communication, Psychology

Youngstown State University
Youngstown, OH
05-2025

Skills

  • Community engagement
  • Leadership and student support
  • Student conduct pdrocesses
  • Administrative and organizational skills
  • Crisis management
  • Cultural competence
  • Team collaboration
  • Project management

Affiliations

  • Volunteer Work -Churches and less fortunate individuals
  • Volleyball Club
  • YCAHT Member
  • MAD Member
  • HER Campus at Youngstown Member
  • Black Student Union Chair
  • Advisory Council Leader

Certification

  • Blended Adult MHFA

Timeline

Receptionist

Zurich Insurance Group
05.2025 - Current

Intern

Miami University
06.2024 - 07.2024

Residence Hall Assistant

Youngstown State University
08.2022 - 05.2025

Housing Office Desk Assistant

Youngstown State University
06.2022 - 08.2023

Admissions Ambassador

Youngstown State University
05.2022 - 08.2023

Bachelor of Arts - Communication, Psychology

Youngstown State University

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