Terri Smith
Palmetto,GA
Summary
Accomplished professional with expertise in customer service and safe driving, honed at USPS. Demonstrated ability to enhance customer satisfaction and streamline operations through effective prioritization and attention to detail. Successfully increased first-call resolution rates by actively listening and providing accurate information, fostering community engagement and teamwork.
Experienced with managing rural mail delivery routes and navigating diverse terrains. Utilizes efficient organization skills to ensure timely and accurate distribution. Knowledge of postal regulations and commitment to maintaining high service standards.
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Overview
20
20
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
Carrollton, GA
11.2024 - Current
- Delivered mail and packages efficiently to assigned routes while adhering to safety protocols.
- Sorted and organized mail items based on delivery routes for optimal efficiency.
- Operated postal vehicles safely, ensuring compliance with traffic regulations.
- Assisted customers with inquiries regarding services and package tracking effectively.
- Maintained accurate records of deliveries and collected payments as required.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Sorted mail according to order of address appearance for easy access in field.
Healthcare Customer Service Representative
The Claiborne at Newnan Lakes
Newnan, GA
05.2023 - 04.2024
- Managed incoming calls, addressing patient inquiries and concerns effectively.
- Coordinated appointment scheduling, ensuring optimal utilization of healthcare resources.
- Supported medical staff by relaying patient information accurately and promptly.
- Maintained comprehensive records in electronic health systems, ensuring compliance with privacy regulations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Health Care Assistant
Ansley Park Health & Rehabilitation 450 Newnan Lakes Blvd
Newnan, GA
02.2018 - 08.2021
- Assisted patients with daily living activities and personal care needs.
- Monitored and recorded vital signs, ensuring accurate patient assessments.
- Collaborated with nursing staff to develop individualized care plans.
- Supported rehabilitation therapists during therapy sessions for improved patient outcomes.
- Maintained cleanliness and organization of patient areas to promote safety and comfort.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Chaplain Assistant
US Navy
Everett, WA
05.2010 - 09.2014
- Supported religious services and events, ensuring alignment with Navy standards and protocols.
- Assisted in providing spiritual care to military personnel and families, fostering resilience and well-being.
- Coordinated logistics for worship services, including scheduling, materials preparation, and resource management.
- Collaborated with chaplains to deliver counseling sessions, addressing emotional and spiritual needs of service members.
- Mentored junior staff in best practices for spiritual support, cultivating a culture of teamwork and compassion within the unit.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Managed office and maintained records and files to offload administrative duties from chaplain.
Customer Service Representative
InterCall
Newnan, GA
05.2006 - 04.2010
- Assisted customers with inquiries, providing prompt and accurate information.
- Managed call volume efficiently, ensuring timely responses to customer requests.
- Documented customer interactions in CRM system for accurate record-keeping.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Maintained professionalism during high-pressure situations to uphold company reputation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business Administration And Management
West Georgia Technical College
Newnan, GA05-2021
Skills
- Safe driving
- Package handling
- Community engagement
- Prioritization
- Teamwork and collaboration
- Customer service
- Attention to detail
- Professionalism
Timeline
Rural Mail Carrier Associate
USPS
11.2024 - Current
Healthcare Customer Service Representative
The Claiborne at Newnan Lakes
05.2023 - 04.2024
Health Care Assistant
Ansley Park Health & Rehabilitation 450 Newnan Lakes Blvd
02.2018 - 08.2021
Chaplain Assistant
US Navy
05.2010 - 09.2014
Customer Service Representative
InterCall
05.2006 - 04.2010
Associate of Science - Business Administration And Management
West Georgia Technical College