Terri St Clair
Tucson,AZ
Summary
Experienced in computer expertise and exceptional organizational abilities. Eager to join a collaborative team focused on achieving personal and organizational success. Excited to drive efficiency and innovation in the workplace. Committed to making a meaningful impact and contributing to overall organizational growth.
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator SR
TMC Cancer Center
03.2025 - Current
- Greet patients and visitors to the clinic in a prompt, courteous and professional manner; check in patients and inform clinical staff of patient arrival.
- Provide and explain paperwork for the patient to complete prior to examination; collect, proof for completeness, and file patient forms; update demographics and insurance information in the system; collect co-pays and balances.
- Answer, screen, and respond to routine questions.
- Complete patient check-in and out process after examination; schedule returning appointments in accordance with physician and/or office guidelines.
- Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of the cancellation and make note in patient chart.
- Provide general administrative support.
Patient Access Representative
Arizona Oncology
08.2022 - 03.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Records SR
Arizona Oncology
12.2019 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Scanning and attaching medical records to patient's charts
- Chart prepping for next day appointments
- Pulling records from hospitals, radiology, labs, etc....
HIM LEAD + Various Positions
Tucson Medical Center
08.2002 - 09.2018
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked and wrote up SOW/SOP's (Standard of Work), HIM policies
- Transmitted for Birth Certificates daily
- Scheduled PTO coverage for staff members
- Trained new staff members with Kronos, requesting PTO, other department duties
- Held daily huddles with 1st & 2nd shifts
- Forms Committee
- Super User for HIM
- Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
- Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
- Assisted with staff training on new software platforms and coding updates, fostering an environment of continuous learning among team members.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
Education
High School Diploma -
CHOLLA HIGH SCHOOL
TUCSON ,AZ06-1989
Skills
- Appointment scheduling
- Follow-up care coordination
- Patient registration
- Strong organization
- Money handling
- EMR
- Friendly and outgoing
- Fee collection
- Flexible schedule
- Customer follow-up
- Customer service
Timeline
Patient Services Coordinator SR
TMC Cancer Center
03.2025 - Current
Patient Access Representative
Arizona Oncology
08.2022 - 03.2025
Medical Records SR
Arizona Oncology
12.2019 - 09.2022
HIM LEAD + Various Positions
Tucson Medical Center
08.2002 - 09.2018
High School Diploma -
CHOLLA HIGH SCHOOL
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