Terri Verhunce

Iron and Vine is part of Bennett Vallet Golf Course. I drive the beverage cart and serve the golfing public beverages and refreshments.

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
• Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Educated patients about surgeries and provided treatment plan documentation.
• Checked patients in and out and collected payments.
• Coordinated with facilities to set up surgeries for two Pediatric Dentists.
• Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Processed medical insurance claims and payments.