Terri Warner
Cheyenne
Summary
Detail-oriented office support specialist with expertise in customer service, data entry, and document management. Committed to optimizing workflows and enhancing team collaboration to drive operational efficiency. Detail-oriented office support specialist with proven skills in customer service and data management. Experienced in optimizing workflows and training staff to enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Office Support Specialist 11
Wyoming Retirement Systems
Cheyenne
12.2022 - Current
- Managed daily office operations and maintained organized filing systems.
- Utilized database software to track member information and documentation.
- Provided customer service support to retirees and beneficiaries via phone and email.
- Collaborated with team members on projects to enhance workflow efficiency.
- Trained new staff on office procedures and best practices for client interaction.
- Created informational resources on hardware and software support for users and teammates, leveraging knowledge of industry regulations and policies.
- Managed main reception area to monitor scheduled appointments for business.
- Provided customer service in person, via email, telephone, or other communication methods.
- Performed data entry tasks into various databases accurately with attention to detail.
- Developed effective communication strategies between departments within the organization.
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
- Periodically updated office policies and procedures manual with new changes to ensure compliance.
- Responded to service and informational inquiries, culling knowledge of technical procedures and organizational policies to dictate optimal course of action.
- Greeted visitors and directed them to the appropriate offices or personnel.
- Answered incoming calls professionally while providing excellent customer service.
- Processed invoices for payment with accuracy according to company policies.
- Assisted in preparing documents for meetings by gathering information from various sources.
- Monitored incoming emails and responded accordingly within established timeframe limits.
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Answered and routed telephone calls and took messages.
- Produced and distributed memos, newsletters, and other forms of communication.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence and record tracking, enhancing automation of office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Office Assistant
Express Services
Cheyenne
05.2020 - 12.2022
- Assisted with document preparation and filing for various projects.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Developed strong relationships with clients through effective communication.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted with special projects by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered and directed phone calls to appropriate staff members.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Assisted with preparing and editing company correspondence and presentations.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Sales Associate
Jcpennys
Cheyenne
03.2011 - 05.2014
- Assisted customers with product selection and inquiries.
- Maintained store appearance and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Managed inventory levels and restocked products as needed.
- Trained new associates on sales techniques and store policies.
- Handled customer complaints effectively and professionally.
- Participated in promotional events to boost sales engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Dental Assistant/Assistant Front Office Manager
Action Dental
Cheyenne
08.2000 - 08.2009
- Assisted dental professionals with patient examinations and treatments.
- Managed patient records using dental software systems.
- Prepared treatment rooms and sterilized instruments efficiently.
- Educated patients on oral hygiene and post-treatment care.
- Scheduled appointments and coordinated patient flow effectively.
- Supported inventory management by ordering dental supplies regularly.
- Maintained a clean and organized workspace for optimal efficiency.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Educated patients on proper oral hygiene techniques and habits.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Checked with participants throughout procedures to help alleviate anxiety.
- Kept accurate records of dental treatments provided for each patient's visit.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Ensured compliance with infection control policies and procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Updated patient records with new data and treatment information.
- Gathered and documented patient medical and dental histories and vital signs.
- Kept track of treatment information in patient records.
- Created and fit dental appliances for patients. adjusting as necessary.
- Exposed dental diagnostic x-rays.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Prepared bills and completed insurance forms using system software.
- Gave patients desensitizing agents to prepare for anesthetic administration.
Education
High School Diploma -
East High School
Cheyenne, WY05-1987
Skills
- Data entry
- Office administration
- Customer service
- Document management
- Workflow optimization
- Database management
- Information organization
- Problem solving
- Attention to detail
- Training development
- Proofreading
- Verbal communication
- Calendar management
- Scheduling
- Spreadsheet creation
- Microsoft Office Suite
- Multitasking capacity
- Excel spreadsheets
- Sensitive material handling
- Time management
Timeline
Office Support Specialist 11
Wyoming Retirement Systems
12.2022 - Current
Office Assistant
Express Services
05.2020 - 12.2022
Sales Associate
Jcpennys
03.2011 - 05.2014
Dental Assistant/Assistant Front Office Manager
Action Dental
08.2000 - 08.2009
High School Diploma -
East High School