Terri Williams
Fort Wayne,IN
Summary
Human services and healthcare leader with extensive management experience driving program growth and workforce development for vulnerable populations. Proven ability to build high-performing teams and strengthen community partnerships while aligning operational strategies with organizational goals to enhance service delivery and outcomes.
Overview
13
13
years of professional experience
Work History
Site Manager
Vanna Health
Fort Wayne, IN
04.2026 - 08.2026
- Provided operational leadership for county-level organization, driving program growth, workforce development, employee engagement, and fiscal goals.
- Recruited, onboarded, trained, coached, and mentored Coaches to strengthen employee performance, productivity, engagement, and service outcomes.
- Led staff development efforts designed to build employee capability, accountability, confidence, and effectiveness.
- Supported operational planning and implemented strategies to achieve organizational growth and service objectives.
- Collaborated with internal leadership and external community partners to strengthen services, resources, member engagement, and community relationships.
- Addressed complex program dynamics and operational challenges using collaborative, solution-focused leadership.
- Developed community relationships and contributed to strategic initiatives for sustainable program expansion.
Director of Children's Services
Crossroad Child & Family Services
Fort Wayne, IN
01.2023 - 01.2026
- Provided leadership for human services programs serving children, families, and vulnerable populations while supporting quality, compliance, and positive outcomes.
- Led day-to-day program operations and supported implementation of organizational policies, procedures, and service expectations.
- Collaborated with internal teams, families, community partners, and external stakeholders to coordinate services and resolve complex needs.
- Recruited, onboarded, trained, and mentored employees, enhancing performance, engagement, and retention.
- Developed staff capabilities through ongoing coaching, mentoring, education, and performance feedback.
- Resolved customer concerns and operational challenges through effective communication, advocacy, and relationship management.
- Fostered culture of service excellence and teamwork, promoting accountability and continuous improvement.
Patient Access Manager
Parkview Hospital
Fort Wayne, IN
01.2021 - 01.2023
- Managed, coached, and developed a team of 13 employees within a complex healthcare patient access environment.
- Coordinated staffing, schedules, assignments, and daily operations to enhance service quality and align with organizational objectives.
- Recruited, trained, onboarded, and mentored employees while identifying opportunities for skill development and performance improvement.
- Partnered with cross-functional healthcare teams to address operational issues, optimizing patient access and enhancing service delivery.
- Developed educational and team-building initiatives that enhanced employee engagement and fostered effective communication and collaboration.
- Supported compliance with healthcare policies, procedures, HIPAA requirements, and organizational standards.
- Processed payroll and supported administrative operations associated with workforce management.
Manager, Mental Health Walk-In Clinic
Park Center
Fort Wayne, IN
01.2020 - 01.2021
- Provided operational and staff leadership for a community-based mental health access program serving individuals with complex behavioral health needs.
- Managed complex client and operational situations using communication, advocacy, critical thinking, and problem-solving skills.
- Supervised, coached, and supported staff while promoting quality-driven service delivery, accountability, and professional development.
- Supported program quality and compliance with regulatory expectations while fostering staff development and driving continuous improvement initiatives.
- Collaborated with community partners and service providers to enhance access to behavioral health resources and coordinate integrated services.
- Engaged community stakeholders to raise program awareness, facilitate access, and ensure effective service delivery.
Supervisor
IRIS
Ft Wayne , IN
04.2016 - 01.2020
- Facilitated access to human services through advocacy, resource coordination, and community engagement for individuals and families.
- Established partnerships with community organizations to enhance resources for underserved populations.
- Contributed to strategic planning for nonprofit fundraising and grant initiatives.
- Coordinated recruitment of service providers while fostering relationships with community organizations.
Clinical Supervisor
Quality Counseling
Ft Wayne, IN
12.2013 - 04.2016
- Coordinated services with clients, families, staff, and community resources to achieve positive outcomes and improve overall client well-being.
- Facilitated support for clients and families in behavioral health and human services environment, enhancing their access to necessary resources.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Master of Science - Interdisciplinary Leadership
Creighton University
Omaha, NE01-2023
Master of Arts - Psychology
University of the Rockies
Denver, CO01-2014
Master of Science - Criminology
Indiana State University
Terre Haute, IN01-1993
Bachelor of Science - Criminal Justice
Indiana State University
Terre Haute, IN07-1989
Skills
- Life & Human Services Programs Team Leadership & Workforce Development Coaching & Mentoring Training & Professional Development Community Partnerships Program Operations Strategic and Operational Planning Recruitment and Onboarding Stakeholder Engagement Member/Client Advocacy Underserved Populations Performance Improvement Employee Engagement & Retention Healthcare Operations Regulatory & HIPAA Compliance Cross-Functional Collaboration Community Outreach Conflict Resolution
- Workforce development
- Fiscal Management
Personal Information
Title: Life Services & Community Program Leader
LEADERSHIP & PROFESSIONAL DEVELOPMENT
- Training & Workforce Development: Experienced in developing and delivering employee training through PowerPoint presentations, Microsoft Teams, Zoom, online learning, and in-person instruction. Background includes new-hire orientation, staff education, coaching, mentoring, employee development, and HIPAA program education/direction.
- Community & Organizational Leadership: Experience with community partnership development, nonprofit fundraising, strategic planning, provider recruitment, grant-writing training, and relationship development with community organizations.
Timeline
Site Manager
Vanna Health
04.2026 - 08.2026
Director of Children's Services
Crossroad Child & Family Services
01.2023 - 01.2026
Patient Access Manager
Parkview Hospital
01.2021 - 01.2023
Manager, Mental Health Walk-In Clinic
Park Center
01.2020 - 01.2021
Supervisor
IRIS
04.2016 - 01.2020
Clinical Supervisor
Quality Counseling
12.2013 - 04.2016
Master of Science - Interdisciplinary Leadership
Creighton University
Master of Arts - Psychology
University of the Rockies
Master of Science - Criminology
Indiana State University
Bachelor of Science - Criminal Justice
Indiana State University