Terriah Burns
St Louis,MO
Summary
Dedicated customer service professional with a strong background in patient access and relationship building. Expertise in scheduling and managing patient data, ensuring timely communication and compliance with insurance guidelines. Committed to enhancing patient experiences and contributing to organizational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Barnes Jewish West County
Creve Couer, MO
09.2022 - Current
- Managed patient check-in processes to ensure smooth admissions at healthcare facility.
- Schedules, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
- Obtained and populated the most accurate patient data into the patient record.
- Pays attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette, also ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Demonstrated strong organizational skills to manage patient records efficiently.
- Knowledgeable and experienced with various computer systems; ability to use a 10 key calculator and computer keyboard
Medical Assistant
BJC Medical Group
Belleville, MO
01.2021 - 09.2022
- Set up medical laboratory equipment.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Greet and log in patients arriving at office or clinic.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Perform routine laboratory tests and sample analyses.
- Inventory and order medical, lab, or office supplies or equipment.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Customer Service Representative
United Healthcare
St. Louis, MO
01.2018 - 01.2021
- Obtained and examined relevant information to assess validity of complaints and identify causes, such as extreme weather conditions affecting utility bills.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.
- Verified that appropriate changes were implemented to resolve customer issues effectively.
- Provide assistance for customers with special billing requests.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Keep records of calls placed and received, and of related toll charges.
Education
Medical Assistant - Fairview Heights, Illinois
CALC Institute of Technology
Fairview Heights, Illinois03-2019
Skills
- Multiline phone communication
- Electronic health records
- Appointment scheduling
Timeline
Patient Access Representative
Barnes Jewish West County
09.2022 - Current
Medical Assistant
BJC Medical Group
01.2021 - 09.2022
Customer Service Representative
United Healthcare
01.2018 - 01.2021
Medical Assistant - Fairview Heights, Illinois
CALC Institute of Technology