Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Terrica Francois

Miami,FL

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist Technician

CSL Plasma Behring
01.2023 - 04.2024
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.

Customer Service Representative

Wawa
04.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certification - Public Safety

Integrity Security Training School LLC
North Miami, FL
05.2024

Certification - Phlebotomy

Sheridan Technical College
Hollywood, FL
12.2022

Skills

  • Report Writing
  • Incident Reporting
  • CCTV Monitoring
  • Emergency Response
  • Detail Oriented
  • Security Guard License
  • Surveillance
  • Visitor tracking
  • Reliability
  • First Aid Certified

Certification

  • First Aid/CPR Certified
  • PT - Phlebotomy Technician

Languages

Creole
Native or Bilingual

Timeline

Phlebotomist Technician

CSL Plasma Behring
01.2023 - 04.2024

Customer Service Representative

Wawa
04.2021 - 12.2022

Certification - Public Safety

Integrity Security Training School LLC

Certification - Phlebotomy

Sheridan Technical College

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Terrica Francois