Terrice Beals

• Provided accurate information about products and services to customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries and provided accurate information regarding products and services.
• Resolved customer complaints promptly and efficiently.
• Maintained a high level of professionalism when dealing with difficult customers.
• Implemented innovative methods for streamlining the customer service process.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed positive relationships with customers through friendly interactions.
• Conducted regular follow-up calls with customers after resolving their issues.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Processed Medicaid cases efficiently, ensuring accurate data entry and timely resolution of inquiries.

• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries and provided accurate information regarding products and services.
• Resolved customer complaints promptly and efficiently.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed positive relationships with customers through friendly interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered customer inquiries via phone, email, and chat.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Processing Applications and making proper updates to participants cases
• Transferring Calls to the Correct department for additional assistance
• Processing Application and Annual Renewals for MO Healnet
• Providing detail information on medicaid and medicare casaes
• Sending informational notices to consumers

Provided quick turnaround time when customers called with questions, usually within24to48 hours.

• Engaged customers and provided high level of service by carefully explaining details about documents.
• Assisted members to enhance current plans with supplemental benefits.
• Processed changes in insurance policies and periodically reassessed client needs.
• Analyzed customer needs and provided best options, upselling products and services.
• Cultivated professional relations to establish long-term profitable partnerships.
• Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.

• Data Entry
• Collecting Payments for Personal and Business Accounts
• Outbound and Inbound Calls
• 200-300+ calls Daily
• Routing Calls to the Correct Department
• External Customer Service (NO Face to Face)
• Helping Customers set up Hardship and Settlement Programs
• Third Party Contact Assist
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
• Created repayment plans based on account holders' financial status and repayment abilities.( known as the Hardship and Settlement Programs
• Reduced aged accounts by collecting on approximately 10 -15 accounts daily.

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Making only Outbound Calls to Consumers (50 -60 Calls)
• Processing Applications for the Affordable Care Act (Health Insurance)
• Evaluated customer account information to assess current issues and determine potential solutions.
• Set up and activated customer accounts.
• Exceeded company productivity standards 45% on consistent basis, handling more than 100% of quota each day.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Training and Doing side by Sides with New Hires

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Documented patient intake and dietary requirements and assisted with feeding.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Collected specimens, monitored vitals and maximized patient comfort.
• Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
• Used mobility devices and Safety Belt equipment to transport patients.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Used mobility devices and Transfer Belts equipment to transport patients.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Comforted patients and provided each with reassurance and encouragement.
• Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
• Charted patient blood pressures, temperatures, blood sugar levels and vitals, using kiosk
• Assisted with adequate nutrition and fluid intake.
• Documented patient intake and dietary requirements and assisted with feeding.
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

• After School Employment
• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
• Improved group and individual behavior with positive management strategies.
• Balanced schedules to provide optimal rest, play and educational periods.
• Used clear communication and professionalism to develop constructive relationships with families.
• Instructed children in health and personal habits, including eating, resting and toilet habits.
• Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
• Set up tables, decorations and refreshments for family events.
• Maintained neat environment by organizing toy bins and bookshelves.
• Communicated clearly to children in developmentally appropriate way.
• Physically and verbally interacted with children throughout each day to promote mental and emotional development.
• Completed morning classroom and play area opening duties.
• Taught children personal care behaviors, including toilet training and feeding.