Terricka Gibson
Mobile
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Results Companies
Mobile
06.2020 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Developed and implemented strategies for providing excellent customer service experience.
Assistant Store Manager
Shell Gas Station
Mobile
06.2012 - 08.2019
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Security Officer
Community Security Services
Mobile
05.2009 - 01.2011
- Responded to alarms and conducted investigations as required.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted with crowd control during large events held at the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Maintained accurate logs of all security related activities.
Education
High School Diploma -
Lillie B Williamson High School
Mobile, AL05-2001
Skills
- Access control
- Incident reporting
- Conflict resolution
- Emergency response
- Effective communication
- Problem solving
- Crime prevention methods
- Complex Problem-solving
- Conflict de-escalation
- Customer service
- Cash handling
- Employee training
- Inventory management
- Team building
Timeline
Customer Service Manager
Results Companies
06.2020 - Current
Assistant Store Manager
Shell Gas Station
06.2012 - 08.2019
Security Officer
Community Security Services
05.2009 - 01.2011
High School Diploma -
Lillie B Williamson High School