Terrie Guerra
Tomball,TX
Summary
Dynamic Medical Office Secretary with proven expertise at Cognitive Behavioral Health Institute in enhancing patient scheduling and streamlining intake processes. Skilled in ICD-10 coding and maintaining confidentiality, I excel in delivering exceptional customer service while efficiently billing insurance claims and patient payment collections, ensuring a seamless experience for patients.
Overview
20
20
years of professional experience
Work History
Medical Office Secretary
Cognitive Behavioral Health Institute
08.1997 - 12.2017
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Developed patient intake processes, enhancing the overall experience for new clients.
- Obtained payments from patients and scanned identification and insurance cards.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Processed medical insurance claims.
- Filed claim reimbursement appeal with the Texas State Board of Insurance
Education
No Degree - Elementary Education
University of Houston
Houston TXHigh School Diploma -
Jersey Village High School
Jersey Village, TX05-1988
Skills
- Maintaining confidentiality
- ICD-10 coding
- Medicare/Medicaid
- Patient scheduling
- Insurance verification
- HIPAA
- Medical billing
- Strong organizational skills
- Professional telephone etiquette
- Patient check-in
- Payment collection
- Office reception
Timeline
Medical Office Secretary
Cognitive Behavioral Health Institute
08.1997 - 12.2017
No Degree - Elementary Education
University of Houston
High School Diploma -
Jersey Village High School