Terrie McDuffy
Cordova,TN
Summary
Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms. Results-driven Supervisor of Operations known for high productivity and efficient task completion. Specialized in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and goal achievement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Supervisor
Maersk
Memphis, TN
04.2011 - Current
- Train workers in picking methods, operation of equipment, safety procedures, and company policies.
- Demonstrated strong attendance by adhering to company standards.
- Monitored workflow for consistent compliance with operational requirements.
- Fostered strong relationships across all levels of the organization.
- Created comprehensive paperwork for invoices, managed spreadsheets.
- Evaluated necessary staffing levels to optimize production schedules.
- Coached and mentored 30 staff members through constructive feedback to develop long-term career goals.
- Collaborated with supervisors and business leaders to strategize workflow and operations.
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Evaluated customer orders to identify optimal shipping strategies.
- Directed investigations to verify and resolve customer or shipper complaints.
- Scheduled appointments and managed calendars for department heads.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Answered questions from coworkers regarding company policies and procedures.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
Team Lead
Visible
Memphis, TN
08.2009 - 04.2011
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Followed staffing strategies to achieve production goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Shipping and Receiving Associate
Jabil
Mmephis, TN
06.2006 - 08.2009
- Monitored merchandise received and shipped from facility in computer system.
- Documented damaged, inaccurate or missing products and reported to management.
- Received deliveries, scanned packages and updated orders in internal database.
- Input weights, charges, discrepancies and other data in Excel.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Organized storage areas to maximize movement and minimize labor.
- Produced daily reports on shipments, team performance and financial numbers.
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Utilized RF scanners for inventory control processes.
- Created shipping labels using various software programs including FedEx Ship Manager and UPS Worldship.
- Reviewed carrier invoices for accuracy before submitting them for payment processing.
- Verified shipping documents for accuracy.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Education
Associate of Applied Science - Criminal Justice
Remington College
Memphis,TN08.2009
High School Diploma -
Gentry High School
Indianola, MS05-2006
Skills
- Processes and procedures
- Goal-oriented
- Lead generation
- Issue and conflict resolution
- Effective Team Building
- Strategic planning
- Reliable and trustworthy
- Production monitoring
- Training
- Record keeping
- Clear Written Communication
- Safety
- Leadership
- Excel
- Decision-making
- Goal setting
- Quality control
- Multitasking capacity
- Project management
- Policy enforcement
- Task delegation
Timeline
Supervisor
Maersk
04.2011 - Current
Team Lead
Visible
08.2009 - 04.2011
Shipping and Receiving Associate
Jabil
06.2006 - 08.2009
Associate of Applied Science - Criminal Justice
Remington College
High School Diploma -
Gentry High School
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