Brandon Jansen
Springdale,AR
Summary
Accomplished Program Manager III with a proven track record of exceeding sales targets at Health Fitness and driving a 50% membership increase at CrossFit Commence. Expert in cross-functional team collaboration and data analytics, I excel in developing safety protocols and enhancing member engagement. Skilled in fostering high-performance environments and optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Program Manager III
Health Fitness
09.2023 - Current
- Safety Protocol Development: Created and enforced safety protocols for 180,000 sq. ft fitness floor, ensuring compliance with industry standards and local regulations.
- Risk Assessment & Mitigation: Identified potential hazards related to equipment use, facility layout, and high-traffic areas.
- Incident Reporting and Root Cause Analysis: Established an incident reporting system, enabling swift responses and detailed analyses of root causes.
- ·Cross-Functional Team Collaboration: Collaborated with maintenance, front desk, and training staff to address operating procedures.
- Process Improvement & Change Management: Implemented new protocols based on safety data, including equipment usage guidelines and mandatory warm-ups for group classes. Trained staff on updated procedures, achieving a smoother transition and higher compliance.
- Project Management and Program Development: Managed safety improvement projects, such as upgrading equipment and optimizing floor layouts to reduce congestion
Program Manager
Walton Life Fitness Center
09.2022 - 09.2023
- Managed a diverse team of over 100 contractors, 10 fitness professionals, and a fitness coordinator, fostering a collaborative and high-performance environment.
- Increased the number of fitness classes by 15% within one year, catering to the evolving needs and preferences of members.
- Attended conferences on equipment, established vendor relationships, and played a pivotal role in selecting fitness equipment to align with the facility's goals.
- Utilized data analysis to increase the usage of fitness assessments by 10%, contributing to a more personalized and effective member experience.
Owner/Operator
Jansen Built, LLC
01.2020 - Current
- Achieved a remarkable 25% year-over-year increase in sales, demonstrating a keen understanding of market trends and effective sales strategies.
- Expanded the business footprint by hiring contractors in three different states, effectively scaling operations and service reach.
- Established and maintained efficient operational procedures, including client onboarding, service delivery, and performance tracking.
- Developed and executed targeted marketing campaigns, leveraging data analysis to identify key demographics and optimize outreach.
- Utilized mathematical analysis to optimize financial decision-making, budgeting, and resource allocation.
General Manager
CrossFit Commence
05.2021 - 08.2022
- Achieved an outstanding 50% increase in membership within one year, showcasing strategic business acumen and effective sales strategies.
- Elevated membership retention by an impressive 75%, emphasizing a commitment to creating long-lasting relationships with members.
- Led a team of 12 coaches, fostering a collaborative and high-performance coaching environment.
- Developed and implemented programs and events that enhanced member engagement, satisfaction, and overall gym experience.
- Prioritized member satisfaction by addressing questions and concerns promptly, establishing a reputation for excellent customer service.
- Fostered lasting relationships with members, contributing to increased retention and positive word-of-mouth referrals.
- Ensured smooth gym operations by overseeing maintenance and addressing facility-related issues promptly.
- Implemented effective systems to streamline day-to-day operations, optimizing resource utilization and minimizing downtime.
- Managed media strategies to increase the gym's visibility and attract new members.
- Leveraged marketing efforts to highlight unique offerings, such as MyZone and compression therapy, contributing to increased membership.
Education
Bachelor of Science - Mathematics And Computer Science
Central Methodist University
Fayette, MO08.2018
Skills
- Safety protocol Development
- Risk Assessment & Mitigation
- Incident Reporting & Root Cause Analysis
- Cross-Functional Team Collaboration
- Data Analytics & Safety Trend Reporting
Timeline
Program Manager III
Health Fitness
09.2023 - Current
Program Manager
Walton Life Fitness Center
09.2022 - 09.2023
General Manager
CrossFit Commence
05.2021 - 08.2022
Owner/Operator
Jansen Built, LLC
01.2020 - Current
Bachelor of Science - Mathematics And Computer Science
Central Methodist University
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