KATHLEEN MARIE BRYANT
Carson City,NV
Summary
Results-driven program and production leader with over 10 years of experience in program management, live event production, and venue operations. Skilled in leading multidisciplinary teams, managing projects through their lifecycle, and delivering exceptional customer experiences. Expertise in aligning strategy with execution, coordinating operational activities, and enhancing processes to support diverse events and high-profile experiences.
Overview
11
11
years of professional experience
Work History
PROGRAM MANAGER III
IGT (Former Everi Payments)
Las Vegas, NV
10.2024 - Current
- Lead complex programs and project activities within defined scope, schedule, budget, and quality parameters, coordinating execution across the full product lifecycle.
- Coordinated program activities across development, quality, launch, lifecycle management, and retirement phases to ensure alignment with project objectives.
- Monitor project costs, status, quality, and key milestones while maintaining clear communication with management and cross-functional business teams.
- Identified, documented, and communicated project risks, delays, roadblocks, and deviations from approved plans.
- Establish and maintain project performance measures, comprehensive project documentation, change requests, and reporting systems.
- Facilitate requirements gathering with customers and internal subject matter experts to define business and technical requirements.
- Collaborated across teams to analyze organizational processes and implement timely process improvements while addressing business constraints and technology realities.
- Provide guidance to team members and support people-management activities including recruiting, hiring, training, scheduling, coaching, and development.
CUSTOMER EXPERIENCE MANAGER
EVERI PAYMENTS INC.
Las Vegas, NV
07.2023 - 09.2024
- Directed training programs aligning business needs, customer requirements, product objectives, and organizational priorities to enhance overall customer experience.
- Collaborated with internal leaders to enhance customer journeys and deliver high-quality customer care experiences.
- Partnered with management and cross-functional teams to support product education, technical training, and customer experience initiatives.
- Interacted regularly with client leadership, supporting technical troubleshooting, product demonstrations, training, and issue resolution.
- Directed company training programs to align business needs, customer requirements, product objectives, and organizational priorities.
- Established training metrics and delivered KPI reporting to leadership to monitor program effectiveness and performance.
- Collaborated with internal leaders to enhance customer journeys, resulting in improved customer care experiences and satisfaction.
- Established user acceptance criteria and supported quality testing for new and updated software and hardware products.
- Led direct-report employees through recruiting, hiring, training, scheduling, evaluation, coaching, and development.
LEAD, DEVELOPER TRAINING CONTENT
EVERI PAYMENTS INC.
Las Vegas, NV
05.2022 - 06.2023
- Managed creation and revision of learning modules, course materials, job aids, classroom materials, delivery guides, checklists, and other training deliverables.
- Managed creation and revision of learning modules, course materials, job aids, and other training deliverables to ensure alignment with business objectives.
- Coordinated cross-functional reviews with subject matter experts and stakeholders while maintaining content libraries and document version control.
- Coordinated cross-functional reviews with subject matter experts and stakeholders, maintaining content libraries and document version control for accuracy and consistency.
- Led training development schedules and tracked project status, quality, metrics, and deliverables supporting business development initiatives.
- Conducted targeted product training for internal, external, and third-party customer teams.
- Performed needs analyses to identify learning objectives, competencies, critical behaviors, and appropriate content solutions.
- Conducted root-cause analysis to identify content defects and recommend enhancements, facilitating continuous improvement in training quality.
- Supported team leadership through recruiting, training, scheduling, coaching, performance evaluation, and employee development.
CUSTOMER EXPERIENCE ADVOCATE
EVERI PAYMENTS INC.
Las Vegas, NV
01.2020 - 05.2022
- Communicated customer feature requests to stakeholders to support product innovation and improved customer outcomes.
- Assisted leadership with department objectives, KPI development, and reporting while proactively maintaining customer relationships.
- Managed project priorities, issues, milestones, and progress, delivering regular status updates to enhance transparency for management.
- Liaised between internal and external teams throughout project lifecycles to ensure stakeholder alignment and effective communication.
- Managed priorities, issues, milestones, and project progress while providing status updates to management.
- Managed product design through business need, design, delivery, and transition to ongoing operations.
- Participated in project planning, evaluating timelines, resource requirements, funding limitations, and operating procedures.
- Assisted leadership with developing department objectives and KPIs, while proactively fostering strong customer relationships.
E-LEARNING DEVELOPER
MICRO GAMING TECHNOLOGY
Las Vegas, NV
01.2018 - 12.2019
- Designed and developed engaging e-learning programs using instructional design principles and Adobe Captivate.
- Converted instructor-led training materials into self-paced online learning experiences incorporating multimedia, video, animation, graphics, and interactive assessments.
- Partnered with subject matter experts to analyze learning needs and develop effective training solutions.
- Managed course publishing, testing, deployment, maintenance, and quality assurance for LMS platforms to ensure seamless learner experiences.
- Ensured SCORM, xAPI, and AICC compliance and supported accessibility standards including WCAG and Section 508.
- Managed course publishing, testing, deployment, maintenance, and quality assurance within LMS platforms.
- Monitored learner performance and course analytics to identify opportunities for content improvement.
- Monitored learner performance and analyzed course analytics to drive targeted content improvements.
- Collaborated with cross-functional teams to deliver projects on schedule, ensuring adherence to quality standards.
STAGE & PRODUCTION MANAGER
CELEBRITY CRUISES
Miami, FL
06.2015 - 11.2017
- Managed daily theatrical operations for live production shows, ensuring seamless performances and adherence to production schedules.
- Coordinated technical production for lighting, sound, video, automation, and stage management to ensure cohesive show execution.
- Supervised cast members, technicians, and backstage crews to maintain high-quality performances and operational efficiency.
- Called show cues and managed live performances with a focus on safe, accurate, and consistent execution.
- Conducted rehearsals, technical run-throughs, and cast training for new and replacement performers.
- Collaborated with entertainment directors, performers, and technical teams to troubleshoot production challenges and implement solutions.
- Scheduled crew assignments, rehearsals, and maintenance activities to meet operational deadlines and support performance timelines.
- Coordinated venue setups and changeovers for production shows, guest events, themed parties, and special performances.
- Trained, coached, and evaluated production staff while overseeing multiple simultaneous productions to uphold operational standards.
- Resolved technical and operational issues quickly to minimize interruptions and protect the guest experience.
Education
Bachelor of Arts - Theatre/Theatre Arts Management
SAINT MARY’S UNIVERSITY OF MINNESOTA
Winona, MN01-2015
Skills
- Program & Project Leadership Complex Program & Project Management Project Lifecycle Management Scope, Schedule & Budget Risk & Issue Management KPI & Performance Reporting Cross-Functional Leadership Stakeholder Engagement Process Improvement Requirements Gathering Problem Solving Detail Oriented
- Event & Production Operations Live Event Production Venue Operations Stage Management Production Scheduling Technical Theater Lighting, Sound & Video Show Calling Crew Management Event Setup & Changeovers Safety & Compliance Guest Experience
- People & Organizational Leadership Team Leadership Staff Development Recruiting & Hiring Training & Coaching Performance Management Customer Experience Client Engagement Technical Training Operational Excellence
Timeline
PROGRAM MANAGER III
IGT (Former Everi Payments)
10.2024 - Current
CUSTOMER EXPERIENCE MANAGER
EVERI PAYMENTS INC.
07.2023 - 09.2024
LEAD, DEVELOPER TRAINING CONTENT
EVERI PAYMENTS INC.
05.2022 - 06.2023
CUSTOMER EXPERIENCE ADVOCATE
EVERI PAYMENTS INC.
01.2020 - 05.2022
E-LEARNING DEVELOPER
MICRO GAMING TECHNOLOGY
01.2018 - 12.2019
STAGE & PRODUCTION MANAGER
CELEBRITY CRUISES
06.2015 - 11.2017
Bachelor of Arts - Theatre/Theatre Arts Management
SAINT MARY’S UNIVERSITY OF MINNESOTA
LEADERSHIP VALUE
- Live Events & Venue Operations — Hands-on leadership across theatrical productions, technical systems, venue setups, event changeovers, crew scheduling, rehearsals, and live performance execution.
- Program & Project Management — Experience managing complex initiatives across scope, schedule, budget, quality, risk, requirements, testing, launch, and transition to operations.
- People Leadership — Experience recruiting, hiring, training, coaching, scheduling, evaluating, and developing employees and multidisciplinary teams.
- Customer & Stakeholder Experience — Skilled at partnering with customers, client leadership, internal stakeholders, subject matter experts, performers, technicians, and cross-functional teams.
- Operational Excellence — Strong record of coordinating competing priorities, troubleshooting issues, maintaining quality standards, supporting safety requirements, and delivering reliable outcomes in high-pressure environments.
- Training & Capability Development — Extensive background designing training programs, developing content, delivering technical training, supporting product education, and improving employee and customer readiness.