Terrie Ramos
QCS Marine Solutions, LLC
Pensacola,FL
2027
years of professional experience
Results-driven professional with extensive experience in project management, property administration, bookkeeping, and administrative support. Skilled in budgeting, client communication, data entry, recordkeeping, and developing efficient workflows that improve operations and support revenue growth. Proficient in Microsoft Office, Adobe Acrobat, and DocuSign, with a strong work ethic, exceptional organizational skills, and meticulous attention to detail. Committed to completing tasks accurately and on time and delivering high-quality results as an independent contractor, bookkeeper, or administrative assistant.
Work History
Office Manager
7 Months- Oversaw daily office operations, including scheduling, correspondence, recordkeeping, and supply management, to support team productivity. Coordinated staff activities, maintained confidential files, processed invoices and payroll documentation, and assisted with budgeting to ensure accurate financial management. Developed efficient office procedures, communicated with clients and vendors, and ensured timely project completion to enhance organizational effectiveness.
- Oversaw daily office operations for marine solutions team and vessel support staff to ensure smooth workflow.
- Managed scheduling for team meetings and client appointments to enhance communication., calendars, and client communications for QCS Marine Solutions projects, facilitating effective collaboration.
- Maintained purchase orders, vendor files, and office supply records for marine operations, supporting operational readiness.
Property Management Assistant
2 Years- Assisted in managing over 10 rental properties, maintaining smooth operations and tenant satisfaction.
Independent Contractor
4 Years 10 Months- SCB Roofs-Project management assuring completion of quotes, orders, scheduling, inspections, certificates of completion, final payment and close-out. Oversaw operations for over sixty short-term and long-term rental properties in Pensacola, ensuring smooth property management. Composed emails, memos, and letters to communicate with clients and team members. Implement and/or develop office procedures and records systems. Manage database entry and client files. Recorded financial information accurately for tracking and reporting purposes. Compiled and sent outgoing correspondence to facilitate timely communication with clients and team members. Maintain confidential department files/records. Perform routine bookkeeping tasks. Assist with presentations and reports. Arrange travel and events for managers and owners of various businesses. Manage Airbnb properties for multiple owners achieving Superhost status.
Real Estate Operations Manager
1 Year 8 Months- Managed the Blackjack Gives Back program, which supported veterans through a nonprofit organization. Created and maintained online marketing materials for available investment properties using HTML and other digital platforms. Oversaw properties throughout various stages of the sales process and prepared the documentation required from sale through closing.
Payroll Systems Manager
1 Year 3 Months- Managed payroll data collection, calculations, and processing, ensuring accuracy in payroll records. Tracked changes in federal, state, and local payroll laws, ensured compliance, and provided guidance to management on necessary actions.
- Managed Combat Support Associates information systems supporting base operations.
Payroll Supervisor
4 Years 10 Months- Supervised payroll processing for combat support workforce across multiple sites, ensuring compliance with regulations and timely payments.
- Reviewed timecards for accuracy and completeness, facilitating prompt approvals and reducing discrepancies.
- Coordinated payroll adjustments, garnishments, and leave corrections.
- Trained and supervised 13 payroll staff to ensure accurate processing of timesheets for over 10,000 employees using Deltek. Managed weekly cash collections of up to $1 million for timely salary distribution and facilitated orientation sessions for new hires. Payroll Coordinator - Prepared and submitted statistical reports, statements, and summaries for payroll and benefits accounts. Advised employees and managers on payroll and tax matters, benefit plans, and provisions of collective bargaining agreements. Administrative Coordinator - Directed office services, including records management, personnel administration, and payroll support for employees and managers.
Decorator/Sales
2 Years 3 Months- Qualified clients and assessed needs to deliver tailored customer service. Coordinated new-construction projects with developers, contractors, buyers, and real estate brokers to ensure alignment and successful execution. Managed builder programs and supported spec-home design while guiding custom-home buyers with material takeoffs from blueprints. Oversaw projects from initial planning through purchasing and quality control.
- Guided customers in selecting floor coverings at Gene's Floor Covering showroom to meet design preferences and project needs.
- Measured rooms for flooring layouts and decoration planning, ensuring accurate specifications for project execution.
Legal Assistant
3 Years 9 Months- Supported attorney in probate, domestic, criminal, and civil litigation matters, enhancing case preparation and client representation. Interviewed clients and witnesses, prepared affidavits and deposition materials, and gathered information for legal complaints. Established new office, hired and trained staff, processed payroll, developed employee policies and procedures, and coordinated procurement of office equipment and supplies.
- Coordinated attorney calendars and hearing schedules, ensuring timely preparation for client meetings and court appearances.
- Drafted correspondence, pleadings, and routine legal documents for client matters.
- Organized and categorized case files, exhibits, and confidential records to streamline office filing system and improve accessibility.
Bookkeeper
Real Estate Secretary
Office Manager
Executive Secretary
Administrative Assistant
Receptionist
Skills
Payroll processing
Property management
Bookkeeping
Microsoft Excel
Office procedures
Vendor coordination
Financial tracking
Records management
Budget monitoring
Client relations
Time management
Problem solving
Scheduling coordination
Data management
Customer relations
Team leadership
Operational management
Document management
Office administration
Scheduling and calendar management
Customer service
Additional Information
- Notary Public
- 20+ years of administrative experience in executive, administrative, legal, and real estate support roles
- 20+ years of accounting experience in accounts payable, accounts receivable, payroll, and general ledger functions using Excel, QuickBooks, and Deltek
- 5+ years of office management experience
- 10+ years of sales and customer service experience
- 10+ years of proficiency with Microsoft Office Suite, Google Workspace, Zoom, QuickBooks, Deltek, Adobe, DocuSign, EagleView, Square, Stripe, and PowerPay, with familiarity across additional software platforms
Timeline
Office Manager
QCS Marine Solutions, LLC
04.2026 - CurrentRead More
Property Management Assistant
11.2024 - CurrentRead More
Independent Contractor
03.2019 - 01.2024Read More
Real Estate Operations Manager
Blackjack Real Estate, LLC
07.2017 - 03.2019Read More
Payroll Systems Manager
Combat Support Associates
05.2011 - 08.2012Read More
Payroll Supervisor
Combat Support Associates
05.2006 - 03.2011Read More
Decorator/Sales
Gene's Floor Covering
01.2003 - 04.2005Read More
Legal Assistant
Thomas M. Tompkins
08.1997 - 05.2001Read More
Bookkeeper
Methodist Church
Read More
Real Estate Secretary
Prudential
Read More
Office Manager
Sailfish Boat Sales
Read More
Executive Secretary
Lewis Bear Co
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Administrative Assistant
Network USA
Read More
Receptionist
O'Sullivan, Patton, Jacobi, Thornton & Bloomer
Read More