TERRILL COATES
Huber Heights,OH
Summary
Dedicated administrative professional knowledgeable about managing healthcare schedules, files and supplies. Offering multiple years experience in the field and seeking a permanent role with room for advancement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
Vandalia, OH
10.2023 - Current
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Medical Center Representative/Call Center Agent
Premier Physician Network
Dayton, OH
11.2022 - Current
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Ward Clerk
Kaiser Foundation Hospital
Harbor City, CA
07.2020 - 11.2023
- Worked in high-volume MED-SURG/ICU/CCU/OR department to answer telephone calls and route connections to appropriate departments or staff.
- Collected paperwork for patients, nurses and physicians.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Completed charts, staffing sheets and other documentation.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
- Answered phone calls to provide assistance, information and medical personnel access.
Nursing Assistant
Kaiser Foundation Hospital
Harbor City, CA
08.2012 - 07.2020
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Regional KP Every Day Hero Award
- Department Unit Based Team Co-Lead
Nursing Assistant Shift Leader
Skylight Convalescent Hospital
Long Beach, CA
02.2009 - 08.2012
- Trained and mentored employees, offering assistance and insight into completing job tasks when needed.
- Supervised team of employees,maintaining positive and productive atmosphere to enhance employee experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
CARSON CHRISTIAN SCHOOL
Carson, CA06.2006
Some College (No Degree) - NURSING ASSISTANT
Long Beach City College
Long Beach, CASkills
- Patient Chart Maintenance
- Critical Thinking
- Verbal and Written Communication
- CPR Certified/First Aid
- Appointment Scheduling
- Epic Systems
- Detail-Oriented
- Multitasking and Time Management
- Microsoft Office
Certification
- MEDICAL TERMINOLOGY
- CERTIFIED NURSING ASSISTANT
- LICENSED LIFE& HEALTH INSURANCE AGENT
- Security Guard
Timeline
Security Officer
GardaWorld Security
10.2023 - Current
Medical Center Representative/Call Center Agent
Premier Physician Network
11.2022 - Current
Ward Clerk
Kaiser Foundation Hospital
07.2020 - 11.2023
Nursing Assistant
Kaiser Foundation Hospital
08.2012 - 07.2020
Nursing Assistant Shift Leader
Skylight Convalescent Hospital
02.2009 - 08.2012
High School Diploma -
CARSON CHRISTIAN SCHOOL
Some College (No Degree) - NURSING ASSISTANT
Long Beach City College
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