Terrill Ragland
Arlington,TN
Summary
Dynamic aviation professional with extensive experience in air traffic control and ramp operations. Recognized for exceptional communication skills and complex problem-solving abilities, contributing to reduced hold times and improved operational efficiency. Committed to leveraging technical proficiency to enhance safety and streamline aircraft movement.
Overview
19
19
years of professional experience
Work History
Sr Ramp Tower Controller
FedEx
Memphis, TN
08.1997 - 11.2009
- Coordinated aircraft, vehicle, and personnel movement on the FedEx ramp and gate areas, ensuring safety and efficiency. Managed pushback operations and issued instructions to pilots. In contact with Memphis air traffic control to conduct hand-offs at approved spots on the ramp.
- Assigning gates, managing aircraft movement from the gate to the taxiways, and coordinating pushback operations.
- Monitoring and directing aircraft and vehicles in the non-movement area of the airport, using radios and other communication systems.
- Monitoring RMAS to control hold times, and the number of aircraft pushed back, to control runway load management and reduce extended hold times, and excessive fuel burn.
- Serving as a central point of communication for crew scheduling, GOCC, aircraft maintenance, air traffic control, and the FedEx hub.
- Utilizing specialized software and systems to manage gate flow, track resources, and optimize aircraft movement and turnaround times.
Air Traffic Controller
United States Air Force, USAF
Mount Clemens, Michigan
05.1991 - 10.1995
- Employed air-to-ground communications and automated radar systems to control movement of departing, en route and arriving aircraft.
- Ensures the separation of aircraft through the correct application of United States Air Force and Federal Aviation Administration procedures.
- Formulates and issues instrument flight rule clearances and control instructions.
- Evaluates equipment performance and issues weather conditions, runway closures, and other critical airfield information.
- Coordinates the movement of aircraft with adjacent ATC facilities.
- Alert emergency services in case of aircraft malfunctions or emergencies and provide guidance for emergency landings.
Education
Aircraft Dispatcher Airman Certificate
Aircraft Dispatcher School
Memphis, TN07-1997
University of Memphis
Memphis, TNSkills
- An exceptionally skilled controller
- Performs superbly in the most complex situations
- Assisted in restructuring facility certification guides by eliminating outdated information
- Implemented new guidelines which streamlined the training process and increased trainee productivity
- Consistently able to organize and express ideas clearly and concisely
Accomplishments
- Recipient of a letter of appreciation, citing the superb ability and confidence used to control a heavy influx of traffic during poor weather conditions.
- Impressed Staff and Air Combat Command Analysis Inspectors during an annual evaluation, demonstrating outstanding ability to control a saturated radar traffic pattern.
- Letter of appreciation from the Memphis Chapter Tuskegee Airmen for making Aviation Career Week a huge success. Over forty schools were visited exposing roughly ten thousand Memphis City School students to the exciting and extensive world of aviation.
Timeline
Sr Ramp Tower Controller
FedEx
08.1997 - 11.2009
Air Traffic Controller
United States Air Force, USAF
05.1991 - 10.1995
Aircraft Dispatcher Airman Certificate
Aircraft Dispatcher School
University of Memphis