Terrilynn Trapp
Loranger,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive experience. I am a very quick learner and a very dedicated employee who is always looking for ways to improve and succeed wherever I am.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Gulf South Property Management
Madisonville, Louisiana
09.2024 - 04.2025
- Checked all data that came in on paper and uploaded it to the computer in the correct format.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Respond to emails from HOA board members and homeowners.
- Speaking with realtors and title companies regarding homeowners HOA dues.
- Scheduling vendors to fix/maintain properties.
- Handle HOA payments as well as setting up payment plans.
- Handling basic homeowner concerns or directing them to the appropriate property manager.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Mail Carrier
USPS
Loranger, LA
07.2024 - 09.2024
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Routed all classes of mail in sequence of delivery along established route.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Sold stamps and money orders to mail customers along daily route.
- Delivered various types of mail on routes according to strict timelines.
Sales Associate
Dillard's
Hammond, LA
01.2024 - 06.2024
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
Server
Texas Roadhouse
Covington, LA
11.2022 - 02.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
Office Assistant
Robert Supermarket
Robert, LA
12.2021 - 10.2022
- Balanced the cashiers' tills.
- Operated a cash register to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered the store's phone calls.
Education
High School Diploma -
Loranger High School
Loranger, LA05-2022
Skills
- Customer Assistance
- Time Management
- Customer Service
- Communication Skills
- Scheduling and calendar management
- Microsoft Office, Word, and Excel
- Multitasking
- Prioritizing tasks efficiently
- Email communication
- Vendor coordination
- Office administration
- Phone etiquette
Accomplishments
- I was in honors classes in high school
Certification
- CPR certified
Timeline
Receptionist
Gulf South Property Management
09.2024 - 04.2025
Mail Carrier
USPS
07.2024 - 09.2024
Sales Associate
Dillard's
01.2024 - 06.2024
Server
Texas Roadhouse
11.2022 - 02.2024
Office Assistant
Robert Supermarket
12.2021 - 10.2022
High School Diploma -
Loranger High School