Terrilyn "Terri" Gratwick
Overland Park,Kansas
Summary
Detail-oriented property manager with a strong focus on enhancing operational efficiency and fostering effective communication. Successfully managed tenant inquiries and property operations, driving satisfaction and compliance in all transactions.
Overview
15
15
years of professional experience
Work History
Property Manager
Option Real Estate Services, Dba Signature Leasing, LLC
Overland Park, KS
05.2023 - 05.2026
- Managed tenant relations, addressing inquiries and resolving issues to maintain satisfaction.
- Oversaw property maintenance, coordinating repairs and inspections to ensure compliance with safety standards.
- Developed and implemented marketing strategies to attract new tenants and minimize vacancy rates.
- Conducted regular property evaluations, identifying areas for improvement and implementing necessary upgrades.
- Maintained accurate financial records, including budgets, rent collections, and expense tracking for properties.
- Collaborated with vendors for service contracts, negotiating terms to optimize operational costs while ensuring quality service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Transaction Coordinator
Option Real Estate Services, Dba HomeSmart Legacy
Overland Park, KS
09.2019 - 05.2023
- Coordinated transaction processes from contract to closing, ensuring compliance with state regulations.
- Managed communication between buyers, sellers, and agents to facilitate smooth transactions.
- Utilized transaction management software to track document submissions and timelines efficiently.
- Developed streamlined procedures for document collection and review, enhancing workflow efficiency.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
Office Manager
JTC Oil, Inc
Osawatomie, KS
04.2011 - 08.2019
- Oversaw daily office operations, ensuring efficiency and productivity across all departments.
- Established office policies and procedures, ensuring compliance with company standards.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Real Estate Licenses
Kansas Real Estate License - since 2019
Missouri Real Estate License - since 2025
Timeline
Property Manager
Option Real Estate Services, Dba Signature Leasing, LLC
05.2023 - 05.2026
Transaction Coordinator
Option Real Estate Services, Dba HomeSmart Legacy
09.2019 - 05.2023
Office Manager
JTC Oil, Inc
04.2011 - 08.2019